Manager - Help Desk and Operations

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Job Title:
Manager - Help Desk and Operations

Department:
Health System Shared Services | Technology Deployment

Job Description
Scope of Position

Responsible for managing the IT people, processes, and tools that support the Help Desk and Data Center Operations for The Ohio State University Wexner Medical Center (OSUWMC).

Position Summary

Serves as the area leader in the planning, design, development, and support for the Help Desk and Data Center Operations for OSUWMC. Manages teams responsible for the end user front line support of the OSUWMC's systems and applications environments to ensure levels of stability, reliability and acceptable performance. This is a technical leadership position with required skill sets to manage help desk and data center staff. Coordinates major initiatives, including multiple departments, service lines, platforms, and various administrative interfaces regarding the integration of support for systems and applications with overall business/healthcare solutions. Manages projects involving high business risk, scope and impact to the organization; leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with help desk and data center operations. Individual serves as a subject matter expert and manager for help desk and data center operations strategies, procedures, policies, and methodologies. Individual provides direction and insight to leaders, peers and team members regarding the identification and alignment of strategic help desk and data center operations requirements with evolving information technology/business opportunities. Recognized across the organization for expertise and sought as a source for resolution of unique or the most complex systems problems.

Minimum Qualifications
Bachelors degree in Computer Sciences or related field, and 5 years of experience in IT Technology. Knowledge of help desk tools/support methodologies, desktop hardware/software, printing environments, and general networking and telephony environments.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:
Ackerman Rd, 660 (0242)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.