Manager, Digital Health - Hybrid - 130364

Current UC San Diego Health employees who apply by 06/18/2024 (one week after position posted) will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

UCSD Layoff from Career Appointment: Apply by 06/14/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 06/18/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

The description and qualifications of this position have been slightly modified as of 6/12/2024.

The Manager of Digital Health Disease Management DHDM supervises Nurse Case Managers and support staff responsible for DHDM

Key Responsibilities:

• Oversees and coordinates day to day department operations, schedules staff to ensure adequate coverage, prioritizes workloads and assignments, covers team member duties as needed, resolves system issues, advises on work methods, functions as a resource and assists with escalations as needed to Director, Assistant Director and /or Medical Director as appropriate.
• Coordinates and/or leads case management teams with a variety of clinical and nonclinical staff to review specific routine, expedited and complex cases, optimize work flows and ensure appropriate scope of practice, and evaluate options for quality and efficiency along the DHDM process.
• Collects, analyzes, and reports data on processes and results, including referrals, productivity, escalations and outcomes
• Collaborates with management on operational and performance issues and the development of new processes and programs to improve systems and processes.
• Coaches and evaluates team members and participates in decision-making on hiring, salary actions, terminations, performance ratings, and other human resources matters.
• Pursues professional development and facilitates access to ongoing training, staff development, and educational opportunities for subordinate staff.
• Ensures adequate orientation, training, and mentoring of new staff. Keeps staff and patient care teams informed of changes and updates in processes, technology, regulations, and quality standards. Provides guidance and instructions on UM updates to processes, procedures and clinical guidelines/policies.
• Implements new methods, systems, and processes.
• Other duties as assigned.

• Bachelor's degree in nursing or related area, or equivalent combination of experience and training.
• Registered Nurse in the state of California.
• Five or more years of relevant experience.
• Experience must include 3-5 years of experience in a IPA/MSO or Health Plan/HMO. Experience with Commercial and Medicare lines of business.
• Strong hands-on experience with digital health disease management processes.
• Knowledge of DOFRs, MCG, Epic, HMO delegation (commercial and Medicare Advantage), compliance, risk, disease states.
• Experience and proven success in ability to effectively supervise a team and to manage the complex workflow and multiple priorities involved with care coordination and case management.
• Must have excellent skills to communicate and influence effectively with all levels of staff, physicians, patients and external constituents, both verbally and in writing.
• Solid technology skills with ease of use of all programs (such as EPC, mcg) and an ability to prioritize multiple tasks in a fast-paced environment.

• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to work various hours and locations based on business needs. Availability of weekend/holidays as needed
• Hybrid Schedule: The candidate selected will work in the office 1-2 days per week once you complete initial orientation.

Pay Transparency Act

Annual Full Pay Range: $112,100 - $216,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $53.69 - $103.69

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.