Manager, Business Process Analytics

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The University of Miami is currently seeking a full time Manager, Business Process Analytics to work in Miami, FL. The Manager, Business Process Analytics (H) is responsible for the execution of initiatives related to business process innovation and improvement. The incumbent serves as a key player in bringing the University innovation and a forward-thinking culture by challenging the status quo of complex business processes, presenting future outcomes that are derived by data benchmarks and analysis, as well as creating metrics that ensure continuous improvement. The Manager, Business Process Analytics (H) collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.

CORE JOB FUNCTIONS

• Leads all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.

• Identifies opportunities for improvements by the retrieval of critical process data, in depth interviews with key stakeholders, and research on best practices.

• Merging all of these inputs with statistical analysis to achieve innovative solutions with scenarios designed to enhance operations highlighting impacts on resources, systems and processes.

• Develops and applies methodologies to facilitate the transformation of processes by engaging key stakeholders, managing timely communication with Executive sponsors and providing concise and on point summaries to business owners.

• Provides state of the art solutions for business optimization opportunities that are aligned with the strategic roadmap of the University.

• Designs tools, analyses use of resources by standard metrics, reports on current gaps, and creates key performance indicators as foundation for continuous improvement.

• Acts as liaison between business stakeholders and systems architects to address current issues and design processes that are efficient with superior performance and ultimately creating higher standards.

• Partners with business users to better understand status quo and identify high impact areas on the University transformation journey.

• Investigates and analyzes current functionality to identify data integrity issues and misalignments with existing business services policies and procedures.

• Determines data to be selected and evaluated to address and track business issues.

• Also anticipates, draws conclusions, and adapts to changing needs and demands.

• Consults with functional teams on the selection, application, and implementation of metrics.

• Applies analytical and research skills to monitor trends and elevate issues.

• Remains apprised of new technology, new approaches and best practices as it relates to business process reengineering and analytics and the ability to generate critical data associated with the business.

• Extracts and reviews data, manipulates, and explores data using quantitative, statistical and visualization tools.

• Manages confidentiality of data by following established security/confidentiality standards.

• Synthesizes current business intelligence or trend data to support recommendations for action.

• Works with communication and end-user support teams to develop necessary training materials, communication plans, and post-implementation support.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                         

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Six Sigma Certification

Experience:

Minimum 5 years of relevant experience

Department Specific Functions

• Overseeing all aspects of business process improvement including the data gathering, analysis and implementation stages; as well as monitoring and reporting.

• Determining and outlining expected results of business process improvements.

• Coordinating business process improvement strategies with internal stakeholders.

• Analyzing and monitoring implemented changes to business processes and adjusting as needed to ensure desired outcomes.

• Guiding and supervising process improvement personnel.

• Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.

• Presenting progress reports and integrating feedback.

• Revising and updating procedures and policies.

• Acting as an intermediary between management teams, IT professionals, and executive decision-makers and help the business executives to take appropriate decisions to ensure alignment with the key objectives and goals.

• Apply the principles of Lean Six Sigma (Waste and Variation Reduction)

• Drive measurable improvements in Quality, Delivery, Cost, and Customer Satisfaction

• Lead training sessions in Lean, Six Sigma, and problem-solving methods

Department Specific Qualifications                                                                 

Education:

• Bachelor's degree in industrial engineering, business management, finance, or related field required. Master's degree in industrial engineering or business administration preferred.

Certification and Licensing:

• Lean Six Sigma Green Belt Certification required; Black Belt Certification preferred.

Experience:

• 5+ years’ experience in business process management in a similar role and related industry applying the elements of lean, six sigma, and/or operational excellence with 1-3 years of experience at a senior level or above.

• Proficiency in business management software

• Exceptional leadership, collaboration, and communication skills.

• Superb recordkeeping, time management, and organizational skills.

• Advanced analytical and problem-solving skills.

• Experience and track record for making rapid measurable improvements through the implementation of lean and/or related process improvement methods.

• Strong project management, process mapping, and data analysis skills required.

• Experience mentoring and teaching others.

• Energetic and positive enthusiastic disposition

• Experience within Academia and/or Healthcare industry is a plus.

Knowledge, Skills and Attitudes:

• Proficiency in computer software (i.e., Microsoft Office including Visio and Excel)

• Prior experience within Academia, Healthcare, and/or Finance is desirable.

• Ability to exercise sound judgment in making critical decisions.

• Skill in completing assignments accurately and with diligence.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to work independently and/or in a collaborative environment.

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H14