Management Intern-Care Coach

101883BR

Campus: Tempe

Management Intern

Job Description

The Student Success Center’s Care Coach position is an exciting opportunity for a graduate student at Arizona State University. This position combines the role of a Management Intern/Care Coach with a focus on intensive coaching support for a small group of 20 students. You will get an opportunity to work closely with these students throughout the year who might be experiencing various challenges and have highly established needs. 

In support of the university's goals for student retention and graduation, Success Coaches will work with first-year, sophomore, or transfer students, providing academic support, identity development, and advocacy while focusing on all aspects of wellness.  

This position is for someone who can work about 20 hours during daytime business hours at the Tempe campus.  

The Management Intern-Care Coach position is part of the University College Work+ Program, which is designed to prepare student-employees for their future professional careers. As participants in the Work+ Program, all Success Coaches will benefit from supervisors who serve as career guides and mentors, opportunities to build valuable work skills, and robust professional development. For more information on the Work+ Program, visit https://workplus.asu.edu/

Department Name

Student Success Center

Full-Time/Part-Time

Part-Time

Grant Funded Position

This is a grant funded position. Continuation is contingent on future grant funding.

Salary Range

$20.00 per hour

Essential Duties

• Conduct small group and 1:1 coaching sessions on the Tempe campus as well as virtually. 
• Lead weekly office hours for a small group of 20 students facing critical challenges.
• Leverage their expertise with ASU’s services and coordinate care for the student, acting as a primary point of contact while facilitating a comprehensive process-oriented plan to help with the crisis, ensuring speedy and responsive care.
• Serve as a resource and actively communicate with students to foster their connections to the ASU community and support their personal and academic growth. Create a supportive and inclusive environment that encourages students to explore their abilities, embrace their identities, and engage in holistic self-care practices.
• Maintain records, create reports, and provide updates to supervisors to contribute to the overall success of the Student Success Center and its impact on student well-being. Maintain regular communication with supervisors and collaborators to provide feedback, share insights, and contribute to the continuous improvement of the program.
• Excellent organizational skills to manage coaching sessions and related administrative tasks.
• Participate in ongoing professional development opportunities to enhance coaching skills and deepen knowledge of high-touch support and care for college students.
• Design special events for this group of students regularly to build community.
• Foster a supportive community and support students in Care Coaching to combat loneliness for enhanced success in college.
• Track key metrics like academic progress and student satisfaction
• Maintain detailed records of student response and outreach to inform programmatic decisions
• Bring expertise and knowledge about mental health supports, counseling, and suicide prevention strategies to the program
• Adaptability and openness to learn
• Commitment to the mission of the Student Success Center and promoting student well-being and success. Collaborate with other Success Coaches and campus stakeholders to ensure a coordinated and comprehensive approach to student support and success. 

• Willingness to participate in mandatory training and professional development opportunities to enhance coaching and facilitation skills.
• Pursuing a graduate degree at ASU, demonstrating a strong passion and commitment to supporting college students.

Minimum Qualifications

Bachelor's degree in a related field; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• ​​​​​​Experience in high-touch student support or coaching/mentoring
• Preferably in a Master’s program in counseling, mental health support, social work, or other mental health support-related program
• Availability to work a minimum of 15 hours a week during daytime business hours for the full 2024-2025 academic year. 

Working Environment

• Ability to occasionally bend, reach, lift, push, and pull up to 25 pounds to set up and arrange art supplies, equipment, and props for art and wellness classes.
• Regular use of standard art and office equipment, including but not limited to art materials (e.g., paints, brushes, canvases), easels, sketchbooks, laptops or tablets for digital art, projectors for presentations, and relevant software applications.
• Ability to adapt to and utilize technology platforms 
• Please note that the physical requirements and equipment usage may vary depending

Department Statement

The Student Success Center supports the success and retention of Arizona State University first-year students, sophomores, and transfer students on four campuses through a variety of coaching programs and services. Through its holistic peer coaching programs, composed of highly qualified and responsive peer success coaches, the Center offers academic support, information, skill development, and advocacy that inspires and empowers students and equips them with skills to be successful. The Student Success Center is a student support service under University College. For more information, please visit our website at: https://success.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.