Management Intern

101399BR

Campus: Tempe

Management Intern

Job Description

The Management Intern for the Residence Hall Front Desks create a welcoming and inclusive environment that helps to enhance student and community development. The MI is responsible for the supervision, management, and operations of the Residence Hall Front Desks in the area of assignment. Collaborating with other MIs, Community Directors, Area Directors and Assistant Directors, the MI’s train and mentor their staff, to provide outstanding customer service, support student connection, safety and security within the community and offer residents a wide array of community resources. The MI is expected to role model leadership, and must possess a passion for working with undergraduate and graduate student students in a Residential Community setting. Due to the 24/7 nature of the position and the expectation for serving after-hours and on weekends in a rotation with other Residence Hall Front Desk MIs, living in an on-campus furnished apartment is a condition of this position.

This is a 20 hour per week position, including nights and weekends, with flexible days and hours based on community needs. The duration of employment for this position is based on the academic year. For this year, employment dates are approximately June 1, 2024, through June 30, 2025. An additional one-year extension may be offered contingent upon an annual review.

The candidate is required to be enrolled in a Graduate Program during the employment and continuation of employment will be based on enrollment in a graduate program.

Department Name

UH Tempe Community Pro Staff

Full-Time/Part-Time

Part-Time

VP Code

EDUC OUTRCH & STDT SVCS

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$20.00 per hour

Essential Duties

• Provide exceptional customer service to all residents, guests and community members
• Recruit, interview, hire, train, and supervise student staff desk assistants
• Participate and/or coordinate and troubleshoot the check-in/out process for residents at all points of each semester, and as directed by supervisors
• Help manage keys as directed by University Housing staff, and direct supervisor
• Perform weekly audits of keys, ISAAC access cards, and equipment to ensure that all procedures are performed correctly and maintained consistently by their Desk Assistant (DA) staff
• Gain and maintain knowledge of hall, desk, and University Housing procedures and policies (key policies, room transfers, LARs, check-in/out procedures, etc.)
• Implement, train and coordinate the necessary parts of all University Housing process, procedures and protocols as directed by other University Housing staff and direct supervisor 
• Document, educate and resolve situations using a performance improvement model
• Complete all required ASU employee online trainings; hold Desk Assistant staff accountable for completing all required ASU employee online trainings in a timely manner.
• Assist in the coordination and training of all new Desk Assistants and provide “refresher” training sessions for desk staff as needed and coordinated with direct supervisor
• Create and manage Desk Schedule to ensure 24-hour coverage, during the academic year, and all break periods and cover shifts during outages
• Extended work hours may be required during busier times of the year (check-in/check-out)
• Assist in processing payroll by serving as a Department Time Administrator
• Track payroll entries and document as established by University Housing
• Facilitate monthly team staff meetings with entire DA staff team
• Participate in planning for and execution of student connection experiences within the residential community
• Assist Community Assistants, Community Directors, and all other University Housing staff during crisis situations
• Understand and promote the values of the residential community within their hall
• Promote ASU spirit, pride, and tradition at the residential hall front desks’
• Create, monitor, and maintain online desk assistant training modules through CANVAS for desk assistant staff
• Monitor desk communication trackers ensuring desk assistants staff are assisting community and guests in a timely manner
• Serve on a duty rotation between 5pm-8am on weekdays and all day on weekends and University Holidays for residence hall MIs.
• MIs are required to be on-call and must arrange to fill gaps in the schedule if a Desk Assistant misses a shift or if the shift is left unfilled
• Serve as a mandatory reporter as aligned through Title IX
• Other duties as assigned 

Minimum Qualifications

Bachelor's degree in a related field; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Must be enrolled in a graduate program
• Experience in a customer service/leadership role
• Experience providing service support in a residential environment such as a desk assistant, programming assistant, community assistant, or other similar position
• Evidence of effective communication skills
• Supervision experience
• Evidence in being enrolled in a master’s or doctorate degree program in higher education, counseling, social justice, business, or other closely related field
• Experience working in an on-call, after-hours setting

Working Environment

• Enrolled in a graduate program
• Professionally represent department/program
• Live in university provided apartment
• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with diverse populations and groups
• Develop and deliver presentations to groups
• Use computers effectively – including inputting, reviewing, and retrieving information, extended periods of viewing screen, using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Manage crisis situations and student behavioral issues in a professional and emotionally stable manner
• Research, develop, implement, and assess programs
• Supervise students and student staff
• Communicate effectively to perform essential duties
• Walk throughout campus for meetings or events, regardless of weather

Department Statement

University Housing strives to be a global leader in university student housing - building dynamic, innovative, and inclusive Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses 18,000+ students at four campus locations in Maricopa County. In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.