Management and Professional

Billing and Financial Services Analyst
Job Number
Full/Part Time
Schedule
Salary
31382098 Full Time 8AM - 5PM $54,200 - $93,200
Position Information

The Billing & Financial Services Analyst uses a variety of systems and resources to provide data analysis, projections, protocols, and information related to various aspects of Business Operations to Facilities Services (FS). Analyzes, audits, and reconciles financial transactions for Facilities Services work order billing; creates reports on work order costs and billing. Audits, conducts surveys, researches, and analyzes processes, protocols, and procedures in the areas of departmental/utility billing, procurement services, finance, and other areas of administration. Monitors, measures, and creates reports on performance metrics; develops recommendations and presentations on alternative solutions/services and process improvements as they pertain to work order costs, billing, and purchase utilities.

The Billing & Financial Services Analyst will collaborate with various units of Facilities Services to ensure administrative processes are in alignment with departmental goals and initiatives. The Billing & Financial Services Analyst will partner with FS to administer and manage the work order system as it pertains to work order costs, billing, and financial components. Leads and manages the billing processes in the facilities services work order system and other boundary systems as appropriate; implements procedures and processes to facilitate billing in alignment with the Facilities Services Guide to Services. Researches, reviews, and resolves billing inquiries; serves as the primary point of contact and subject matter expert for the billing setup of the work order system.

Facilities Administrative Services unit (6.0 FTE) provides administrative and operational support in the areas of business process and policy development; organizational administrative projects like computer inventory; systems and asset management; internal controls and audit; purchasing/procurement activities, billing; data analysis and reporting, material management in the form of the facilities stock inventory program. The Administrative Services unit manages the business operations of the work order system infrastructure for Facilities Services; manages the material & tool inventory stock program with a value of $825K; transacts recharge billing of approximately $20M in revenue for work orders and premium service billing, over $24M in annual utility bills, and $11M in annual procurement transactions over 9,000 annual purchase orders and over 1,000 Pro-Card transactions; analyzes, audits and reconciles transactions in accordance with service agreements.

The full salary range for the Billing and Financial Services Analyst is $54,200.00 - $93,200.00 annually. However, the expected pay scale for this position is up to $70,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education
Education Requirements
Degree
Requirement
Bachelor's degree in related area and/or equivalent experience/training. Required
Experience
Experience
Requirement
2 - 4 years of related experience. Required
Experience and/or knowledge of UC systems, policies, procedures and regulations. Preferred
Experience in the design and implementation of internal controls standard operating procedures and process improvements. Required
Experience with accounts receivables, ledger reconciliation, aging techniques, and account collection functions Required
Experience providing customer service to in a higher education setting or similar environment. Preferred
Experience with data analysis, visualization and reporting using statistical software such as Tableau and Excel. Required
Experience using online and/or web-based work order and/or project management systems. Preferred
Experience and working knowledge of facilities services, design and construction and capital planning. Preferred
Special Conditions
Special Condition
Requirement
Must pass a background check. Required
Hired candidate must successfully pass a background check through the DOJ and FBI prior to appointment start date. Required
Ability to possess or obtain a valid CA Driver License in accordance with California Department of Motor Vehicles. Preferred
Ability to operate University vehicles for business and operational needs Preferred
Occasional travel for business related meetings, professional development, conferences and/or events Preferred
Shift Work (hours outside of standard Mon-Fri 8AM-5PM work hours) Required
Travel Preferred
Travel Outside of Normal Business Hours Required
Must wear and properly display University issued ID badge. Required
Ability to operate university vehicle for business and operational needs. Preferred
Minimum Requirements

Proficiency in the use of spreadsheet and database software.
Working knowledge of financial processes, policies and procedures.
Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources.
Ability to adapt to changing priorities.
Skills to provide coaching and mentoring to support staff.
Strong knowledge of financial data management and reporting systems.
Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.
Ability to use sound judgement in responding to issues and concerns.
Skill to organize a variety and a large volume of complex documentation on a daily basis to maintain accurate and readily accessible information/files. Organizational skills to meet many concurrent deadlines on a variety of large projects.
Project management skills with ability to plan, execute, identify complex problems and related information to develop and evaluate options. Ability to recommend solutions to monitor performance and ensure quality.
Solid organizational and ability to multi-task with demanding timeframes.
Proficiency in Microsoft Office Suite. Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, summaries, notifications, etc. Ability to utilize spreadsheet and database software to generate reports on a frequent basis, or ad hoc as needed. Ability to use query systems and tools to gather data and information to generate meaningful reports, analyses, and metrics.
Ability to use discretion and maintain all confidentiality.
Ability to function as a resource by providing excellent customer service, researching discrepancies, and resolving escalated customer service problems and vendor, partners, and Facilities Services staff concerns.
Strong communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.

Preferred Qualifications

Ability to function effectively as a member of a team.

Working knowledge of common organization-specific and other computer application programs.

Ability to establish and maintain exceptional relations and partnerships. Ability to work collaboratively with diverse populations, internal and external constituents and agencies.

Familiarity with Facilities Services nomenclature/work environment including maintenance, construction, custodial, landscape and/or building operations.

Knowledge of web based work order systems.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details