MANAGEMENT ANALYST - RESEARCH IT

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s IT Services department has an outstanding opportunity for a Management Analyst - Research IT!

UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Administrative Manager with day-to-day guidance of the Chief Research Information Officer (CRIO), the primary focus of the Management Analyst position is providing management assistance to the CRIO by planning, coordinating, and directing of administrative programs and special projects to achieve departmental and team goals.

Areas of responsibility include, but are not limited to:
• providing programmatic, operational and analytical management expertise and hands-on support to the team;
• managing the CRIO’s calendar, scheduling and supporting meetings,
• coordinating travel for team;
• tracking and managing budget requests and expenditures, software licensing, budget analysis/forecasting, and reimbursements through the ITS process;
• coordinating contents for meetings (including executive level meetings);
• monitoring and reporting team performance and key performance indicators;
• collaborating with team leaders to develop and implement methods for improving any and all aspects of the team;
• coordinating cross-team strategic and programmatic efforts;
• managing distribution of internal and external communications through appropriate department channels (i.e,. email, SharePoint, Mailman, and Teams);
• collaborate on the creation of ITS web pages (customer-facing and internal);
• content development and on-going maintenance;
• collaborating with the CRIO to identify process gaps and improve established operational processes;
• establishing new policies and procedures regarding best business practices, workflow, office policies, and operational management;
• knowledgeable of and provide guidance to team on department-specific and UW Medicine policies and procedures.

RESPONSIBILITIES

Program Management (50%)
• Responsible for the management and successful completion of program projects/tasks to include planning, organizing and coordinating other various programs, projects and services involving diverse administrative operations.
• Manage the CRIO’s calendar and respond to meeting requests on a daily basis.
• Organize, support, and take minutes for high-level meetings involving VPs, Division Heads, Division Administrators, and high-level Executive Heads of UW Medicine and its affiliates.
• Coordinate team’s travel needs  in alignment with UW and department-specific policies and procedures.
• Collaborate with team on the implementation of improved administrative methods, policies and procedures. 

Program Analysis and Reporting (30%)
• Collect analytical studies and statistical data on a variety of programs and issues.
• Coordinate and expedite reports and program information from departmental input.
• Utilize procedures and forms.
• prepare reports and correspondence.
• Liaison with other IT units and UW departments to assist in determining methods, procedures and costs pertaining to services or programs and conduct cost benefit analyses where appropriate.

Program Implementation and Process Improvement (15%)
• Coordinate the deployment of contract arrangements with other organizations and outside vendors.
• Coordinate FTE support as assigned.
• Confer with IT units, other UW or UW Medicine departments and may draft presentations on assigned projects and programs.
• Provide staff support to committees or other IT units as assigned.
• Primary contact for daily operations with external vendors.

Other (5%)
• Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
• Work with manager to set professional goals for career development.
• Act as back-up for other team members and functions, as needed.

REQUIREMENTS

Bachelor’s Degree in Computer Science, Business Administration, or related field or equivalent combination of education/experience.

3+ years’ administrative experience in a complex matrix organization involving the analysis of administrative concerns and the development of policies while demonstrating the following:
• Proficient computer skills in a Microsoft Windows environment; must include Outlook, Word, PowerPoint.
• Strong analytical skills.
• Demonstrated experience writing, proofing, and editing for grammar, accuracy, and clarity.
• High level of communication skills in person, over the phone, and in email.
• Demonstrated experience managing various operational support processes for a team.

DESIRED

• Previous experience in and knowledge of academic healthcare systems and/or operational environments.
• Advanced degree (e.g., Master’s, PhD, etc.)
• 1+ year of direct project management experience.
• Proven skills with SharePoint, Tableau or other visualization software.
• Collaborative tools such as Wikis and Google Doc.

CONDITIONS OF EMPLOYMENT