LSC IT Manager

Colorado State University, United States

Updated: 11 months ago
Location: Fort Collins, COLORADO
Deadline: 05 Jun 2023

Posting Details
Posting Detail Information


Working Title LSC IT Manager
Position Location Fort Collins, CO
Work Location Position is fully in-office/in-person
Research Professional Position No
Posting Number 202300927AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib III
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range $85,000-$100,000
Employee Benefits
Colorado State University is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for eligible employees in the following University benefit areas:https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/ . To see the value of CSU benefits in addition to wages, visit our compensation calculator – https://hr.colostate.edu/total-compensation-calculator/ .
Desired Start Date 07/03/2023
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 06/05/2023
Description of Work Unit
Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The mission of the Lory Student Center (LSC) is to serve as a student-centered organization at the heart of campus, providing programs and services that create an inclusive community and inspire active, engaged learning. As an auxiliary enterprise within the Division of Student Affairs, the LSC is a comprehensive student union recognized nationally as one of the leading university centers. The LSC annual operating budget is approximately $40 million. Nearly 125 full-time career staff and 650 student and hourly staff serve approximately 22,000 people entering the facility daily and hosts approximately 13,000 annual events and meetings. Areas within the Lory Student Center include the CSU Bookstore; Campus Activities; Lory Dining Services; Marketing; Operations; Student Leadership, Involvement & Community Engagement (SLiCE); and an extensive array of business and service partners. The CSU Bookstore is a $15 million college bookstore operation with 23 career employees which is owned and operated by CSU. Lory Dining Services serves as the largest caterer in northern Colorado with more than 3,000 annual catered events. Lory Dining Services has an annual operating budget of $ 7 million and takes pride in their team of over 400 employees who strive to anticipate future dining trends in serving the diverse needs of our University community.
Department website: lsc.colostate.edu
The Lory Student Center Information Technology (LSCIT) area provides specialized and distributed computing support, as well as computer networking services, to the LSC’s diverse administrative, student support, and business communities. LSCIT is responsible for technology support in the following service areas:
  • Desktop, laptop, and mobile device support and management services for faculty, staff, and students;
  • Infrastructure support including networking, building information, surveillance, access control, security, and display systems; and,
  • Commerce support for the CSU Bookstore, Lory Dining Services, and LSC Event Planning Services; both on- and off-campus, including infrastructure support for the commerce operations of the LSC’s business partner tenants.


The work of Lory Student Center staff members is guided by and in alignment with CSU’s Principles of Community, the Division of Student Affairs Values, and the Lory Student Center Mission.
Position Summary
The IT Manager reports to the LSC Associate Executive Director of Business Services. Working as a member of the Lory Student Center Information Technology (LSCIT) area, this position oversees daily operations of the LSCIT help desk including all associated personnel, and provides management, supervision and operational support for the technology systems deployed throughout the Lory Student Center, and those other departments within the Division of Student Affairs that receive support from LSCIT. This position is responsible for end-user technology and manages all aspects of the hardware and software support lifecycle, and related services such as IT security and project leadership. In addition, the LSCIT helpdesk supports daily operations and system administration of point-of-sale, ERP and business systems deployed throughout retail environments supported by LSCIT. The LSCIT area provides specialized and distributed computing support, as well as computer networking services, to the Lory Student Center’s diverse administrative, student support and business communities.
The IT Manager will have an abiding concern for, and commitment to, serving the diverse needs of the University community, active promotion of an inclusive environment, and supporting the LSC as the focal point of campus life.
Required Job Qualifications
  • Possess a Bachelor’s degree from an accredited college, university, or academic institution with a preference for a major in Computer Science, Computer Information Systems, OR related field OR Bachelor’s degree in any field, plus a minimum of five years full-time relevant professional experience in an enterprise environment.
  • Demonstrated work experience managing operating systems such as Windows, Android, and iOS.
  • Demonstrated work experience with basic networking and IT security principles.
  • Demonstrated work experience with Windows client and server administration.
  • Experience and demonstrable skills with Microsoft Active Directory and Group Policy management.
  • Minimum of 3 years supervisory experience.
Preferred Job Qualifications
  • Demonstrated experience in the following:
  • Windows Server 2019 and newer administration.
  • Microsoft SCCM/Endpoint configuration manager.
  • Advanced desktop imaging or deployment software and techniques.
  • Database and scripting tools such as SQL, PowerShell.
  • Managing Microsoft Teams and Microsoft Office 365.
  • Network management, including connectivity troubleshooting and an understanding of IP address assignment and DHCP and DNS protocols.
  • Experience with point-of-sale systems, including mobile technology.
  • Credit card processing operations support and PCI-DSS compliance.
  • Customer service experience and ability to communicate technical knowledge to a diverse population.
  • Experience in a college/university setting.
  • Experience supporting Apple computing products in enterprise environments.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties


Job Duty Category Operations Management and System Administration
Duty/Responsibility
  • Manage daily operations of the LSCIT help desk. Gather and analyze metrics to benchmark the LSCIT help desk, and identify trends, areas for improvement, etc. Provide tier 2 and 3 level escalation support for client and point of sale systems as well as for staff.
  • Identify and purchase technology for use in the computing environment throughout supported departments, as well as for staff and student use (including, but not limited to, desktop computers, laptop computers, printers and software).
  • Oversee the technology systems and processes required to facilitate commerce activities throughout the LSC, including strategic functions for systems and business process analysis, the development, review and management of standard operating procedures and techniques for delivering IT and merchant services that are mission-critical to the LSC, and serving as a trusted advisor and consultant to senior management within the LSC and its commerce operations.
  • Develop and implement infrastructure and systems required to support Apple computing products in supported environments, ensuring in-house ability to build and maintain MacOS-based workstation and laptop equipment for LSC users.
  • Monitor and expend the LSCIT desktop support budget throughout the fiscal year to ensure that it is spent properly and to the highest benefit to the students and staff.
  • Manage technology used in LSCIT-supported facilities, including, but not limited to, workstations, checkout laptops, peripherals, printers, public area signage displays, mobile technology, people counters, etc.
  • Oversee the imaging process for the staff and student computer workstations and laptops throughout supported departments.
  • Manage the LSC’s Active Directory implementation, coordinating Group Policy application, and serving as the IT security administrator for resource access control. Manage the unit’s System Center Configuration Manager deployment, coordinating platform development activities with ACNS administrators.
  • Configure, deploy, and support software used by staff and students such as Adobe Creative Cloud, the Microsoft Office suite, CSU administrative applications, LSC commerce inventory management and control systems, events scheduling systems, etc.
  • This position serves as an IT security administrator and is expected to respond to security events throughout supported environments. Included in these responsibilities are performing IT security audits, ensuring PCI-DSS compliance, implementing appropriate security policies, protections and application of updates, ensuring supported systems are well-maintained and properly secured.
  • Manage and support the LSC’s server/virtual machine infrastructure, supporting diverse client-server applications that facilitate building infrastructure technologies and web development activities, including people counters.
  • Manage and facilitate student web development activities in support of established priorities.
Percentage Of Time 50
Job Duty Category Personnel Management
Duty/Responsibility
  • Responsible for hiring, training and performance management of one administrative professional IT employee and approximately 7 student employees.
  • Manage personnel decisions of the LSCIT help desk student staff, including all personnel issues such as hiring, planning, evaluating, and scheduling.
  • Develop and facilitate the training of the department’s help desk student staff for supporting the technology and applications used throughout supported units and the university.
  • Meet regularly with direct reports and create a supportive environment for personal and professional growth.
  • Embrace and apply the tenets of a team model with professional and student staff to sustain an inclusive work environment that fosters a culture of belonging in support of multiple and intersecting identities.
  • Contribute to the LSC SHAPE Training & Talent Development program by supporting staff training planning and execution, program attendance, and committee membership to further support the mission and purpose of the LSC.
Percentage Of Time 30
Job Duty Category IT Strategy and Department Leadership
Duty/Responsibility
  • Development of the LSCIT group’s overarching strategy, including the recommendation and potential implementation of technologies, services and systems that can be leveraged to enhance the services offered by the LSC.
  • Generate and maintain budget for LSCIT, approximately $375,000.
  • Review point of sale technology currently deployed and work with internal IT staff to determine if changes or upgrades need to be made.
  • Serve as a leader for technology development and implementation initiatives in supported departments, identifying stakeholders, developing scope and objectives, creating work plans and schedules, and providing status updates as necessary.
  • Serve as the Subnet Manager for the network deployed throughout supported units, coordinating administration and support with the ACNS Network Operations Center.
  • Serve on selected Division and University committees as a representative of the IT group and/or the LSC, as needed.
Percentage Of Time 20

Application Details


Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification of candidates.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires)
Search Contact [email protected]
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] .
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] .
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

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