Loan Key Operator

University of North Carolina at Charlotte, United States

Updated: 3 months ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: ;

Position Information
General Information


Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 010553
NC Salary Grade Equivalency GN04
Classification Title Administrative Support Specialist - Contributing
Working Title Loan Key Operator
Salary Range $31,200 - $37,180
Anticipate Hiring Range $31,200 - $35,000
FLSA Status Non Exempt
Division Student Affairs
Department Housing and Residence Life (Adm)
Work Unit Housing and Residence Life
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
This position is responsible for operating a Loan Key Desk and performing general
administrative and reception duties associated with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. This role is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their area, as defined by the department. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through two years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
  • Maintains and files reports and forms.
  • Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources.
  • Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook.
  • Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage.
  • Responsible for maintaining confidentiality as this position deals with sensitive information.
  • Ensures timely and accurate billing when it comes to loan key charges and fees.
  • Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.
  • Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to perform daily administrative tasks and communication creation.
  • Coordinates the work schedules of Desk Assistants.
  • Reviews and follows up on student work hours and payroll errors.
  • Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options.
  • Updates and publishes the Loan Key Desk Staff Manual.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education
  • Graduation from high school, or completion of its equivalency.
  • One year of office/clerical work experience; or an equivalent combination of training/experience.
  • Good written and verbal communication experience.
  • Willingness to work in a team environment.
  • Experience working with technology and computer software.
  • Experience with supervision or scheduling.
Necessary Licenses or Certifications
None
Work Location Residence Halls
Posting date 01/24/2024
Closing date 02/08/2024
Proposed Hire Date 03/01/2024
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
* The Search Committee will not contact references without first verifying permission with the finalist​.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

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