Limited Duration Customer Service Representative, Registration Department

The Registration Customer Service Representative provides a broad range of customer service related activities in support of Office of the Registrar business processes. Promotes registration operations and provides a high level of customer service to internal and/or external customers. Evaluates and processes academic record and enrollment updates in accordance with university regulations. Performs various administrative activities as needed. 
This position has the flexibility to work in a hybrid environment.  
Schedule:  Monday - Friday; 8:00am-4:30pm

• Assist with various Office of Registrar email inboxes as appropriate
• Assist with incoming phone calls and walk-in customers
• Preparing enrollment verifications and loan deferments as requested
• Print academic transcripts as requested
• Assist with customer service including registrations, drop/adds, withdrawals
• Process student record updates to include name and address changes
• Assist with encumbrances (holds and releases)
• In coordination with the Honor’s College, code honor’s students with appropriate structure in Banner. Update course titles as appropriate for this program
• Assist with end of term grade collection and follow-up with Faculty when not submitted
• Assist with grade corrections. Synchronizes PNW Banner and the PWL Banner system
• Assist with BDMS scanning at the Hammond campus. Duties to include purging files, scanning, indexing, and validating data
• Assist with special projects and administrative activities. Perform other duties as assigned

• Full benefits – Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more
• Ten paid vacation days first year of employment
• Ten paid holidays
• University paid and matching contribution to retirement
• University contribution to Health Savings Account –  
  • Plus, a chance to earn more through participating in University Wellness Initiatives
• Employee Wellness Programs
• Paid Parental Leave 
• Tuition remission for you, your spouse and dependent children at any Purdue campus

For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/
Purdue University Northwest (PNW) is a premier metropolitan university dedicated to empowering transformational change in our students and in our community. We offer two campuses serving approximately 8,800 undergraduate and graduate students. At PNW, we value academic excellence, support growth, and celebrate diversity.
PNW sits between Chicago’s skyscrapers and Lake Michigan’s sandy shores.  You can have all the perks of a world-class city just a short drive away or enjoy the natural beauty of the Indiana Dunes National Park and Lake Michigan just 15 miles away.

• 3 years of administrative support within Higher Education and/or customer service in any field is required

• High school diploma/GED

• Excellent written, verbal and interpersonal communication skills
• Excellent organizational skills and customer-service orientation
• Ability to work effectively with a variety of internal and external constituents
• Must be able to maintain confidentiality
• As part of the job responsibilities with this position, knowledge of rules and regulations set forth by the NCAA and conference should be maintained, reviewed and practiced to ensure compliance relative to those applicable duties

Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.

Purdue University Northwest is an EEO/AA employer fully committed to achieving a diverse workforce.  All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.