Library Services Support Associate

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  CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
  

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  CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  

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  If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .
  

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Library Services Associate provides circulation, reference, course reserve and interlibrary loan services; supports processing and maintenance activities and ensures adherence to library guidelines and policies.

• Facilitate library processes and activities; provide support to students, faculty, and community users including circulation and reference services, room scheduling, fee handling, interlibrary loan processing, and collection maintenance
• Analyze, interpret, and update user account records; respond to requests and administer policies for library users; resolve customer concerns
• Search and select materials using cataloging resources; ensure accuracy of records in catalog; create database records
• Provide library support; facilitate the ordering, receipt, and inspection of materials; ensure adherence to handling and check-in procedures; process invoices; verify and update databases with item information
• Serve as Interlibrary Loan point of contact; process incoming and outgoing items; search catalogs and databases to identify matches and lenders; monitor requests and status of orders; provide customer support for Interlibrary Loan software
• Coordinate course reserves including collection and record maintenance, requests, purchases; consult with faculty on course reserve procedures and copyright guidelines
• Maintain collections including filing, reshelving, labeling, annexing; research and investigate missing library materials; assist with monitoring collection budgets
• Assist customers with the use library technology; submit technology tickets; identify technology needs
• Retrieve and distribute library materials; investigate missing material (e.g., periodicals, issues, books, etc.)
• May recommend opportunities to improve services; create library guides and web resources
• May supervise staff members, including hiring, development, and performance management
• May set schedules and work assignments for part time staff; determine workload allocations within work unit

This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission. 

The pay range for this position, including all possible grades is:

$31,600.00 - $45,800.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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