Library Services Assistant IV

Details

Posted: 13-Apr-24

Location: New Haven, Connecticut

Type: Full-time

Salary: Open

Internal Number: 86502BR

1. Serves as a primary source of information on established procedures and policies for staff and patrons.  2. May perform a range of public and technical services functions.  3. Oversees, instructs, revises, the work or coordinates work activities of staff.  4. Provides research assistance to patrons and staff in writing and at reference desk.  5. Interviews patron to determine scope and depth of request. Identifies and resolves problems.  6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases.  7. Acquires library material that has been recommended by patrons or librarians.   8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects.  9. Performs functions incidental to library activities.
Required Skill/ability 1:  Demonstrated ability to interact and communicate tactfully and effectively with a culturally diverse range of people with varied research and instructional needs. Excellent written and oral communication skills. Demonstrated ability to articulate policies, procedures and regulations. Demonstrated ability to compose original correspondence, reports and procedures.
Required Skill/ability 2:  Demonstrated ability to provide excellent customer service in a fast paced service environment, preferably in a library setting. Demonstrated ability to effectively complete tasks in a busy public services setting, with accuracy and attention to detail despite frequent interruptions.
Required Skill/ability 3:  Demonstrated ability to work independently and to exercise initiative while working without close, immediate supervision and while working collaboratively with others. Ability to handle complex work assignments and to solve problems effectively. References must indicate reliable attendance, punctuality, self motivation, initiative, and diligent performance.
Required Skill/ability 4:  Demonstrated expertise in using Library catalogs and Integrated Library Systems (e.g., Alma, Sierra), library electronic databases. Demonstrated proficiency in multiple Microsoft Office applications (Word, Excel), email and Internet browsers.
Required Skill/ability 5:  Cover letter required. Demonstrated ability to meet deadlines and communicate across departments.