Learning Support Specialist I -TCALL- Part-Time

Job Title

Learning Support Specialist I -TCALL- Part-Time

Agency

Texas A&M University

Department

Educational Adm & Human Resources Development

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The School of Education and Human Development (SEHD) is committed to enhancing educational achievement and health outcomes, fostering innovation and development, and influencing policy and practice in the fields of education, health, sport, business, and government. Now the fourth largest school at Texas A&M University with nearly 7,000 enrolled students, we are not just a school for teachers. We are a school for leaders not just in education, but also in business, sport, health, and government. To learn more, visit us at https://education.tamu.edu/about/

What we want

The Learning Support Specialist I, as part of the Texas Center for the Advancement of Literacy and Learning (TCALL) -Distance Education Professional Development Call Center (DEPDC) team provides customer service to adult learners and teachers, assisting clients in a call-center platform regarding web-based adult education courses. We have several opportunities for Learning Support Specialist who will work remotely to assist in supporting Adult Education students and educators across the State of Texas.

In this role, you will be responsible for assisting with the navigation and integration of Distance Learning Curriculum software, Learning Management Systems (LMS’s) and Educational Technology (Ed Tech) tools as well as providing basic technology support help. The Call Center is looking to hire a Learning Support Specialist who will act as a remote substitute call center agent . This selected individuals will work on an "on-call" basis between the hours of 7:00 am and 10:00 pm; seven days per week (Sunday through Saturday). The weekly hours for this position will not have a guaranteed minimum, and the maximum allowed is 19 hours per week. If you have a passion to help remote learners and meet the requirements below, we invite you to apply to be considered for this rewarding opportunity.

What you need to know

Position Details: All positions are Remote positions and are Part-Time. Individuals hired in this position are required to have their own Laptop or Desktop computer and have a quiet environment. Headsets will be provided.

On-call Schedule: This position necessitates being on-call between the hours of 7:00 am and 10:00 pm; seven days per week.

Cover Letter/Resume’: A cover letter and resume’ are strongly recommended. You may upload these documents on the application under CV/Resume.

Qualifications

Required Education and Experience:

• Bachelor’s Degree in Technology, Education, or Communication or related field or equivalent combination of education and experience.
• One year of related experience working in adult education.

Required Knowledge, Skills, and Abilities:

• Knowledge of word-processing, spreadsheet, and database applications of both Microsoft and Google suites.
• Use of web conferencing tools such as Zoom and Microsoft Teams.
• Strong ability to assist customers in problem-solving in a virtual environment.
• Excellent verbal and written communication skills.
• Must be extremely reliable, have strong interpersonal skills, punctual, and detail-oriented.
• Ability to communicate technical information and instructions to an audience.
• Excellent customer service skills.
• Ability to carefully follow directions and translate them into desired results.
• Ability to quickly learn existing and emerging computer technologies.

Preferred Qualifications:

• 2 or more years coordinating or administrating a distance education program.
• 1 or more year of call center experience.
• 3 or more years of customer service experience.
• Six months of remote work experience.
• Fluent Spanish, Vietnamese, or Mandarin speaker and at least some reading, and writing ability in one of those languages
• Some knowledge of EdTech tools and usage in education.

Essential Duties/Tasks:

• Substitute Call Center Reps resolve technical issues via telephone or remote access in a prompt, timely manner. Aid with training needs for both teachers and students. Identify document research, and suggest solutions for problems that arise for distance education customers, while maintaining their up-to-date expert knowledge and skills on evolving distance education and remote Ed Tech tools through online and face-to-face learning opportunities. May perform other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.