Learning Spaces Technician - Student Employee (Spring)

Information Technology relies on more than 100 students to provide service and technical support to the University of Oklahoma. OU IT is committed to professional development and provides these students with mentorship, training, and development opportunities. These positions ensure a positive customer experience by providing excellent technology support and meeting customer expectations. 

Learning Spaces Technicians serve as on-call technicians that provide technical support and troubleshooting for classrooms, computer labs, and collaborative spaces across campus. Support and troubleshooting encompass both hardware and software, along with detailed proactive maintenance in the spaces we service. 

Job Duties Include: 

• Support customers with technical issues they may experience. 
• Manage incidents and provide appropriate updates and feedback. 
• Provide effective customer engagement via telephone, e-mail and in person. 
• Attend meetings as assigned and follow-up as necessary. 
• Attend assigned training sessions or read assigned training manuals and pass the associated proficiency exam in the time allotted. 
• Troubleshoot software and hardware. 
• Communicate technical information effectively to faculty, staff, and students. 
• Assist in end user training. 
• Document technical procedures. 
• Maintain a professional appearance and represent OU IT in a professional manner. 

Required Documents (NO Pictures):

• Resume
• Cover Letter
• Class Schedule

Required Education:  Must be currently enrolled in the Spring Term at the University of Oklahoma. Hiring contingent upon verification of current student status. 

• Must attach Spring class schedule.  Please print a PDF from ONE (where you see your enrollment and class schedule). 

Skills:  

• Must have excellent written and verbal communication skills. 
• Must practice effective time management skills. 
• Must have the ability to multi-task. 
• Must be able to work in a collaborative/team environment. 
• Must have a strong work ethic. 
• Must have familiarity with Windows and/or Mac OS (Operating Systems) 
• Must be familiar with Microsoft Office. 
• Must be proactive in finding solutions. 
• Must effectively problem solve, seeking out and finding appropriate solutions. 
• Must be willing to work nights and weekends. 

Advertised Physical Requirements: 

• Ability to lift heavy objects (25+ lbs.); ability to climb, crouch, bend, or stoop. 

Department Preferences: 

• Customer service experience is preferred. 
• Experience working in a technical environment is preferred. 

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.