Learning Environment Support Specialist (Computer Services Assistant)

Putting technology to work at Georgia State University. Are you passionate about technology, your client's success, and looking to make a difference? Ranked the #2 Most Innovative National University by US News and World Report, Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation, and Technology (IIT) seeks to inspire, support, and enable innovative solutions to advance learning, research, and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating, and implementing new models of higher education for a community of diverse learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity, and efficiency are key.
Georgia State University’s Instructional Innovation and Technology Department (innovation.gsu.edu) is looking for two part-time, skilled, and diverse Computer Services Assistants. This position will assist in the function and maintenance of the technology in formal and informal spaces related to the activities of teaching and learning at one of the six Georgia State University campus locations. Support spaces include lecture classrooms, computer classrooms, open computer labs, and various other physical spaces and devices.
This posting is to fill vacancies at the Decatur and Dunwoody locations:
The scope of responsibilities for this position will include these essential duties but is not limited to the following,

• Assist with Lead responsibilities including administrative tasks, such as record keeping, and other related duties.
• Performs entry-level technical support of IT/AV enabled spaces and events on campuses included IT equipment upgrades, testing, and replacements.
• Provides technical assistance and training to faculty, staff, and students in the use of software and hardware; instructs the user in the proper use of equipment or software.
• Report status of technology issues through the campus ticketing system and other forms of official communication (i.e. email, chat client, or other supervisor-directed tools).

• High school diploma or GED and one-year experience working with computer software packages and IT/AV/Media equipment; or a combination of training and related experience

• Knowledge of basic computer care and usage

• Knowledge of existing software packages

• Effective time management skills

• Effective oral and written communication skills

• Ability to lift heavy objects such as computers and related equipment

To be fully considered for this position all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application

• Resume