Learning and Support Specialist I

Job Title

Learning and Support Specialist I

Agency

Texas A&M University

Department

Department of Statistics

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .

Who we are

The Department of Statistics at Texas A&M University is one of the leading Statistics departments in the country. Because of its global reputation, our faculty and students are consistently awarded honors, grants, and invited to present their research at international conferences. According to U.S. News rankings, our Graduate Degree is currently listed as the 6th best public university in the nation for Statistics. Based on the quality of our program, Statistics at Texas A&M is rated higher than over half of the Ivy League Universities, including Yale and Columbia.

What we want

The Learning Support Specialist I, under general supervision, provides assistance to all areas of the Statistics Online Programs including course and exam support.  Creates and maintains informational and marketing materials for Online Programs. Creates graphics for and maintains the Online Program’s web and social media presence.  The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Special Note: A cover letter and resume are strongly recommended. You may upload them on the application under the CV/Resume section.

COVID-19 information:  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website .

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• One year of experience with online learning and online learning technology.

Required Knowledge, Skills, and Abilities:

• Knowledge of Word Processing, Spreadsheet, database, and presentation applications.

• Ability to multi-task and work cooperatively with others.

• Interpersonal and communication skills.

• Planning and organization skills.

Preferred Experience:

• Five or more years’ experience with online learning and online learning technology.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of Wordpress, html code, Adobe Creative Suite.

Responsibilities:

• ONLINE LEARNING SUPPORT - Assists and supports faculty in learning management system related items including course layout, course content, exam setup, and homework submission areas.  Assists with the creation and maintenance of course documents for the current LMS (Canvas), Zoom, and other course related packages. Manages all aspects of Zoom proctoring including the creation and maintenance of procedures, creation of exam sessions, student and faculty communication and general support for exams. 

• WEB AND GRAPHIC DESIGNER - Assists with the creation and maintenance of online content posted by the online program website. Creates and maintains promotional and informational flyers, including graphics.

• SOCIAL MEDIA COMMUNICATIONS - Creates content and distribution of promoted materials to raise the visibility of the department.  Assists with social media communications for the program including Twitter and Facebook accounts.

• A/V SUPPORT - Assists professors, students and administrative staff with hardware and software questions and issues, including departmental computers and computer peripherals such as projectors, printers, and scanners. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

In accordance with the federal contractor vaccination mandate , specific facilities at The Texas A&M System may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.