Lead Study Abroad Officer (Student Services Professional IV) - Office of International Programs

Updated: 2 months ago
Location: San Francisco, CALIFORNIA
Job Type: FullTime
Deadline: 28 Sep 2022
San Francisco
Job ID: 505346
Job Title:
Appointment Type:
Time Base:
Date Posted:
September 29, 2021
Closing Date:
September 28, 2022
Benefits Link:
Academic Support (Unit 4)
Link to Apply Online:
Campus Employment Homepage:

Working Title

Lead Study Abroad Officer


SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.



Office of International Programs (OIP)


Appointment Type

This is a one-year probationary position.


Time Base

Full-Time (1.0)


Work Schedule

Monday through Friday, from 8:00am to 5:00pm


Anticipated Hiring Range

$5,900 to $6,185 per month ($70,800 to $74,220 annually)


Salary is commensurate with experience.


Position Summary

Reporting to the Director of the Office of International Programs (OIP), the Study Abroad Lead Officer serves as the lead for all operations of study abroad programs at SF State, and has general authority to make decisions independently and policy changes as appropriate. Duties include: Strategic planning for study abroad as part of the university’s international mission, lead study abroad outreach and marketing initiatives, study abroad program curation, design and development, exchange partnership development and management, campus advocacy for education abroad, and leading all aspects of study abroad student services including advising, health/safety and liability management, re-entry planning/alumni engagement, orientation and technology management. This position also serves as the lead staff advisor to the student club, the International Education Exchange Council.


Position Information

Programming, Promotion, and Program Management:

• Serve as senior study abroad staff on all operations and administrations of the program

• Act as liaison between faculty and staff at SF State and international partner institutions in identifying opportunities and initiatives.

• Work in cooperation with the inbound lead coordinator to strategize program development goals, to develop new international partnerships, to monitor existing partnerships for effectiveness and quality and to ensure exchange balances

• Develop creative solutions to promote and engage diverse student of all backgrounds and academic interests to study abroad

• Engage faculty, administration and campus staff in study abroad activities and promotion

• Execute marketing and promotion strategies for study abroad promotion to a diverse population

• Work with the full breadth of the SF State community, the CSU Office of The Chancellor, and a large network of international partners

• Makes recommendations involving broad areas of policy formulation and complex administrative action, and for implementing such recommendations when adopted

• Manage and adapt protocols regarding all outbound study abroad processes

• Makes protocol decisions for individual cases and that may establish guidelines for future situations

• Utilize institutional research and data to guide planning decisions

• Train and mentor peer study abroad advisors

Lead advisor for study abroad students:

• Plan and carry out advising strategies for SF State students interested in studying abroad, including program selection, academic issues, financial considerations, transfer of credit.

• Manage student advising and selection processes

• Plan and carry out pre-departure and re-entry activities, including orientations and compliance with SF State and CSU regulations for health, safety, and liabilities

• Plan and carry out activities for campus groups of all sizes, including study abroad fairs and international education week events

Student Leadership Development:

• Serve as staff advisor to the International Education Exchange Council (IEEC)


Minimum Qualifications

• Thorough knowledge of the policies, procedures and practices of the program area to which assigned and the ability to quickly acquire such knowledge.

• General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

• Ability to:

- carry out very complex assignments without detailed instructions;

- advise students individually or in groups on varied and complex matters;

- determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature;

- reason logically and analyze and solve organizational and operating problems alone on several program areas;

- plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations;

- analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action;

- understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and

- establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

• A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Preferred Qualifications

• Master’s degree in related field

• 5+years progressive responsibility in education abroad management and working with students and faculty in a multi-cultural environment

• Excellent written and verbal communication skills and the ability to work with senior administrators, faculty, staff and students

• Demonstrated ability developing international exchange partnerships

• Demonstrated ability managing highly sensitive and complex student issues or program-wide organizational matters in cross-cultural and international contexts

• Demonstrated ability to create marketing strategies for study abroad and successfully recruit participants from SF State’s diverse student body

• Demonstrated ability managing health and safety issues for a variety of study abroad programs

• Demonstrated ability developing innovative work processes and efficiencies

• Demonstrated ability implementing student leadership development activities and mentoring

• Ability to plan and coordinate activities and events for large and small groups.

• Demonstrated ability in handling student conduct issues

• Experience living, working, or studying abroad

• Proficiency in at least one language other than English

• Cross-cultural sensitivity and demonstrated ability to work well with individuals from a variety of cultural, ethnic, religious and linguistic backgrounds

• Demonstrated ability working across all segments of a campus community

• Ability to maintain databases and confidential records in SF State Campus Solution, Filemaker Pro, and study abroad management platforms

• Experience with Microsoft Office Suite and standard office equipment such as photocopiers and fax machines


Core Competencies – embody the following competencies:

- Bias toward collaboration and teamwork

- Effective oral, written, and nonverbal communication skills

- Customer/Client Focus with an emphasis in problem solving and resolution

- Personal effectiveness and credibility as demonstrate by interpersonal and professional confidence

- Diversity and inclusion



Must be able to work occasional evenings and weekends to participate in various campus study abroad student programs, workshops, orientations, and special events; and competently interact with a culturally and ethnically diverse population of students, faculty and staff


Pre-Employment Requirements

This position requires the successful completion of a background check.


Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.



Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.


Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu .


Additional Information

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

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