Lead, Solutions Architect - Messaging & Collaboration

The Messaging & Collaboration Architect has responsibility for architecture, design, and implementation of technical and business solutions supporting Office 365, SharePoint, Box.com, Email Services, cloud-hosted faxing solutions and telephony, and collaboration tool environments for BCM.  Work with other Office of Information Technology (OIT) team members, including OIT architects as a participant in the enterprise architecture technical strategy, and end users to understand business requirements and identify data solutions. The Messaging & Collaboration Architect provides leadership on collaboration tools, interacts daily with business units to determine their support needs and issues, and coordinates the design and implementation of a variety of technology and business projects ranging from new technology deployments to the retirement of legacy components to keep the business of BCM moving forward. To be successful in this position, the Messaging & Collaboration Architect will have expert-level traditional AD/Messaging skills and remain technically proficient in and support a wide variety of technologies including VMware, Active Directory, cloud telephony, SSO integration technologies (ADFS), and Windows Server and related applications while being a subject matter expert in collaboration technologies. The candidate must also be passionate about securely provisioning tools to protect BCM’s critical business and intellectual data.

This position is eligible to work in a hybrid work arrangement. 

• Performs technical design authority in messaging and collaboration toolsets for enterprise solutions.
• Assists in the management of messaging and collaboration escalations between infrastructure and application and SaaS teams.
• Leads Messaging/SharePoint/Telephony/Collaboration projects from a technical and project management perspective.
• Performs evaluation of new and emerging technologies, such as cloud-based collaboration tools, and supports the secure integration of those products into the environment.
• Interacts with vendors, business owners, and technical teams to propose, upgrade, and implement new technology.
• Maintains technical leadership related to the configuration of dependent components (i.e. hardware, operating system, security, applications, management tools, etc.) as it relates to the messaging and collaboration solutions architecture.
• Researches and tests new technologies to enhance value to the College and in accordance with furthering organizational goals.
• Seeks innovative solutions to problems and makes recommendations for implementations.
• As a part of the Office of Information Technology team, participates in business requirement gathering sessions, gathers user data requirements, understands the user requirements, and assists in the reconciliation of technical and business requirements as they relate to messaging and collaboration.
• Maintains, governs, and enforces messaging and collaboration architecture-related standards.
• Provides project reports and other documentation throughout the project lifecycle. 
• Provides quality assurance for respective projects. 
• Along with other members of Messaging & Collaboration team, assists in creating and maintaining documentation on messaging and applicable environments.
• Completes special projects as identified by senior leadership.
• Prepares written reports as needed.
• Develops and maintains comprehensive documentation and meets the SLAs set with customers for the services provided. 
• Resolves conflicting priorities, prioritizes projects, and allocates resources to address needs.
• Promotes effective written and verbal communications.
   

• Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
• Six years of relevant experience.

• Bachelor’s degree in Management Information Systems or Computer Science
• Exchange 2019 Administration Certification
• 10+ years of industry and system experience with working knowledge of Windows 2012/2008 (Including AD, ADFS, DirSync, DNS, TCP/IP, etc.)
• 7 years of hands-on experience managing a large complex Microsoft-based messaging and collaboration environment with a demonstrable track record of managing projects impacting entire organization
• Minimum of 3 years of Cloud technology administration experience
• Office 365 and stand-alone SharePoint, Exchange 2013, and Active Directory administration experience in an enterprise-level environment
• Experience with VB scripting and PowerShell scripting 
• In-depth knowledge of Microsoft Exchange, Lync/Skype for Business, and SharePoint both on-premise and in the Office 365 Cloud
• Skilled understanding of digital certificates, identity management, and on-premise to cloud migrations platforms
• Experience in Life Sciences or Academic Medical Research Center a definite plus
• Passionate desire to "Wow" end users by providing a positive customer experience on every service encounter
• Strong communication (both verbal and written), organizational, customer service, and time management skills as well as technical project management skills
• Adept at presenting technical concepts to non-technical decision-makers
• Innovative problem-solving, design, and testing skills 
• Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
• Ability to present and explain technical information to diverse types of audiences (management, users, vendors, technical staff) in a way that establishes rapport, persuades others, and gains understanding
• Demonstrates an eagerness to obtain domain knowledge in order to effectively leverage technical qualifications
• Ability to manage multiple and often conflicting tasks 
• Ability to foster teamwork and negotiations
   

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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