Lead Patient Service Rep - Internal Medicine

The Lead Patient Service Rep functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a broad range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.

Job Duties and Responsibilities:

• Leads huddles to observe, assess and evaluate department workflow.
• Provides orientation and training for administrative staff.
• Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
• Manages the patient care flow and assists with supervising CS-Link message pools.
• Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
• Manages the physicians’ master schedules and coordinates all schedule changes, instructs staff accordingly and makes recommendations for schedule improvements.
• Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
• Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
• Handles patient and provider correspondence.
• Processes and documents referrals and authorizations for patients.
• Provide assistance in administrative quality check measures and adheres to all infection prevention standards.

High school diploma or GED preferred. Associate's degree/college diploma highly preferred.

Five (5) years of experience working as a Patient Service Rep in an outpatient clinical/medical office setting required.

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

: 980

: Lead Patient Service Rep - Internal Medicine

: IM - Wil Rob

: Cedars-Sinai Medical Care Foundation

: Administrative

: Admissions/Registration

: NONEXEMPT

: Day

: 8 hour

: $22.79 - $34.19

Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)