Lead Coordinator for Student Accounts

St. Catherine University, United States

Updated: almost 2 years ago
Location: Saint Paul, MINNESOTA
Deadline: ;

Posting Details
Position Information


Position Title Lead Coordinator for Student Accounts
Division Finance & Administration
Department/Office Student Accounts

Position Summary Information


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St. Catherine University invites applications for a Lead Coordinator for our Student Accounts team.
Our Student Accounts team ensures that student tuition, billing, receivables and collections are processed efficiently and effectively. They support students and their families in navigating the payment process. The Lead Coordinator is one of a team that acts as the first point of contact for visitors and incoming inquiries, creating an environment of trust and respect where students can get their billing questions answered. Responsibilities include:
  • Review, maintain and post general accounting transactions to student records
  • Collaborate with internal departments to ensure excess financial aid is processed correctly.
  • Works to resolve escalated questions or issues in partnership with students, families, faculty and staff, ensuring that all receive prompt and respectful service. In partnership with team members, act as the first contact at the cashier window and respond to email and phone inquiries to Student Accounts.
  • Create and execute regular electronic communications to students, faculty and/or staff regarding orientation materials, Summary of Financial Procedures, Semester Check Lists, and flyers, following up with those that don’t respond as required.
  • Attend registration and orientation events where Student Accounts acts as a resource to students and a subject matter expert for student, faculty and staff questions.
  • Process a high volume of documents and information with exceptionally high accuracy. Some of the processing duties include:
    • Analyze and process Leave of Absence and Cancel/Defer reports, and Return to Title IV funds reports from financial aid, recording Title IV Authorizations in Banner.
    • Process third party invoices and payments and complete scholarship reporting.
    • Collaborate with financial aid on outside scholarship reporting, processing payments and reconciliations.
    • Process excess financial aid refunds.
    • Complete check requests and returning third party payments and/or scholarships.
    • Process employer reimbursements and communicate the information to financial aid.
    • Process study abroad charges, payments and invoices to accounts payable for three party payments..

  • Provide backup for Student Account team members during vacations and absences.
  • Collaborate with team members to pick up and deliver mail to the post office.

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.
Minimum Qualifications
  • Bachelors degree in business or a related area.
  • Three (3) years of customer service experience.
  • One (1) year of general ledger account reconciliation experience
  • Experience using Microsoft Word, Excel, and web-based computer systems
Preferred Qualifications
  • Number aptitude.
  • Experience working with individuals to resolve their billing or collections questions.


We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.
EEO Statement
St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at [email protected] or 651-690-6565.
Application instructions for STAFF
Visit St. Kate Careers to apply. Three references and successful completion of a background check will be required for employment.
Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete their COVID-19 vaccination series, including a booster, unless the University approves a medical or religious accommodation or other accommodation/exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption/accommodation before beginning work. For more information, visit stkate.edu/coronavirus-info/vaccine .
St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace
Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Posting Detail Information


Posting Number 20220318-STAFF
Posting Start Date 05/18/2022
Application Deadline 06/05/2022

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