Lead Catering Dining Room Coordinator

Details

Posted: 27-Jan-24

Location: Northampton, Massachusetts

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: R-202400024

If you have any questions about the position or our application process, reach out to us at [email protected] .

Dining Services
Job Description
Lead Catering Dining Room Coordinator
Are you passionate about providing exceptional catering experiences and creating memorable catering events? Smith College is currently seeking a talented individual to join our dynamic team in the Dining Services Catering team. This is an exciting opportunity to contribute to the vibrant campus community and make a difference in the lives of students through Dining services. If you have a passion for culinary excellence, customer service, and teamwork, we want to join our team!
The Opportunity:

The Lead Catering Dining Room Coordinator plays a pivotal role in ensuring seamless catering operations in the absence of the Manager. This position involves overseeing front-of-house staff, managing customer requests, maintaining work areas, and providing exceptional customer service. Additionally, the Coordinator is responsible for student worker training, scheduling, and upholding performance standards. This is a full-time position, comprising 40 hours per week, year-round. The schedule includes 8-hour shifts with two consecutive days off. Starting pay rates at 22.02 per hour
Generous Benefits:
A career at Smith College offers multiple rewards--including access to our comprehensive and competitive benefits program. We offer something for everyone, to meet the diverse needs of our employees and their families. Our employees can choose from four different medical plans available through Blue Cross Blue Shield of Massachusetts - something for every need and budget. We offer a choice of two dental plans through Delta Dental and a Vision Plan through EyeMed. From braces to glasses, we have your whole family covered. The Smith College Retirement Plan is a 403(b) Plan that allows you to defer a portion of your salary and choose from a broad menu of investment options. Even if you don't make your own contributions, the college provides a significant contribution to your account each year--equal to 9% of your compensation! You also get life insurance and long-term disability at no cost to you. That's not all: Smith offers generous paid time off - vacation, personal and sick time - ID Theft protection, health and dependent care subsidies, auto & home insurance discounts, prescription copay assistance. The list goes on and on!

Job Summary:

Assumes responsibility for the service of catered events in the absence of the Manager. Assigns duties to all front of the house staff and assists in the direction of all front of the house staff on site. Discloses to Manager all customer requests and concerns. Maintains and monitors assigned catering work areas. Assists in the selection, training, scheduling of catering student workers. Orders all necessary items for the front of the house. Provides outstanding customer service within the framework of departmental policies.

Duties and Responsibilities:

Prepares dining area for service, sets up equipment and tableware in a logical manner, referring to the function sheets as guides. Loads, transports, unloads, sets up and breaks down all functions. Sets up all ancillary items as needed and labels all food items for guests. Monitors event areas during service time to ensure that adequate amounts of food and sanitary conditions prevail.

Delegates all tasks as needed. In collaboration with kitchen staff, ensures proper storage of food items at the completion of events and prompt clean up. Intervenes when needed to resolve customer issues.

Reviews upcoming functions and set ups, assists in planning by participating at required meetings. Checks communication from Catering Manager and department and shares relevant information with the rest of the catering staff.

Updates information on posted weekly function sheets.

Oversees student workers in the following capacity: training, planning student schedules, establishing performance standards including the demonstration of safe work habits and logical procedures, sets pace, establishes acceptable expectations for the quality of work for workers, and verifies and authorizes the student payrolls.

Maintains all relevant record keeping. Orders, receives, and stores linen and supplies correctly. Inventories all china, silver, equipment and glassware as required. Maintains, inventories, and monitors security of all alcoholic beverages on site.

Projects a positive public image. Facilitates communication with all people accurately, professionally, and in a discreet, timely manner. Works cooperatively and informs other staff members, student workers, guests, and manager to ensure efficient catering events.

Cleans, organizes and maintains all assigned dish pantry, storage, serving and dining areas. delegates all cleaning procedures within an established time frame or schedule, including but not limited to:

• Dishwashing

• Polishing silver and service pieces

• Cleaning and sanitizing serving equipment

• Coffee air pots and Cambros

Follows all opening and closing procedures for public space and secures facility. Adheres to all of the college's driving credentialing policies while driving the Catering Vehicles.

Attends training sessions and workshops as assigned. Completes required payroll forms and scheduling forms within deadlines. Performs all other related or relevant tasks. Participates in preparation and service of special dinners and functions

Minimum Qualifications

Completion of high school education or vocational school education. Ability to communicate effectively both verbally and in writing and perform basic arithmetic functions.

Preferred: Banquet waitperson experience and/or front of the house experience in fine dining establishment as well as experience in customer service positions.

At least 2 years of combined educational and/or commercial experience in the hospitality industry.

Prior management experience. Must obtain the following certifications within one year of hiring and stay current with Serv -Safe, Food Allergen, and Anti-Choke

Skills:

Requirements of the position are consistent with the responsibilities and duties of persons within the food service profession in adherence with all state and federal guidelines. Tolerate exposure to water and cleaning chemicals, higher than normal noise levels, and heat and humidity consistent with that produced by commercial kitchen equipment. Must demonstrate adequate physical strength and coordination to effectively clean and receive supplies while properly utilizing standard food service utensils and equipment. Must be able to safely lift and move 50 pounds, work from a stepladder, walk and stand for prolonged periods of time, bend, reach, pull and push. Must also be able to manipulate utensils and equipment repetitively for variable periods - up to 50% of an assigned shift. Must be able to load, transport, unload, setup, breakdown, and return all food related supplies and equipment for catering events. Must be mobile between workstations and other dining areas on campus. Must possess a valid Massachusetts class III driver's license. Must meet the Federal DOT medical certificate requirements. Must possess basic computer skills including receiving and sending emails, ordering relevant catering supplies from purveyors and sign making. Must possess good vision. Must know and comply with all of the State laws governing the service and control of alcoholic beverages, and have your Serv Safe Alcohol Certification. Must attend alcohol service workshops, as required. Must demonstrate strong interpersonal skills. Adheres to the sustainability initiatives set by the department

Smith College is an EO/AA/Vet/Disability Employer

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
Empty heading
You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

February 26, 2024

Compensation Grade:

Grade 211 DRlead

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at [email protected] .

As set forth in our mission and values , Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.