Lead Automation and Process Technician

University of North Carolina at Chapel Hill, United States

Updated: 4 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 03 Jan 2024

Posting Information
Posting Information


Department School of Education-340100
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 12/05/2023
Application Deadline 01/03/2024
Position Type Permanent Staff (SHRA)
Position Title Technology Support Specialist - Journey
Salary Grade Equivalent IT05
Working Title Lead Automation and Process Technician
Position Number 20059434
Vacancy ID P018443
Full-time/Part-time Permanent/Time-Limited Full-Time Time-Limited
If time-limited, estimated duration of appointment Two years
Hours per week 40
Work Schedule
Monday-Friday 8AM-5PM
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $64,000 - $74,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
Primary Purpose of Organizational Unit
The School of Education is an academic unit reporting to the Provost. The School is a major center of research, teaching, and public service within the State of North Carolina, the nation, and the world. The School offers a full range of undergraduate and graduate programs. The mission of the School of Education is to conduct research, and generate basic and applied knowledge about human development, educational technology and entrepreneurship, teaching and learning, school counseling, school psychology, administration, as well as educational policy and leadership; prepare leaders in the profession of education by conducting outstanding research, teaching, and service; and assist in the development of strong and effective public schools in North Carolina. In order to fulfill its mission, the School is organized into three academic divisions: (1) Culture, Curriculum, & Teacher Education (CCATE), (2) Learning, Development & Psychological Sciences (LDPS), and (3) Educational Policy, Organization, & Leadership (EPOL).
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
This Lead Automation and Process Technician position will lead and manage projects related to improving the efficiency of the school’s information systems by employing aspects of the Microsoft Power Platform, and other University supported platforms. This role will include meeting, planning, and working with involved parties to develop, test and implement information technology solutions in accordance with UNC policies and EdIT guidance. The School of Education primarily leverages Microsoft-based products, including many parts of the Microsoft Power Platform. This position will work closely with the EdIT staff overseeing the process and being a point of contact for troubleshooting, improving, and diagnosing issues with the school’s information systems related to Power Platform and other information technology processes. The Lead Automation and Process Technician will be the primary administrator for managing and implementing changes to process technical solutions in place throughout the school. This position will assist the EdIT staff with IT response and troubleshooting to help provide consistent support to areas and users that EdIT supports. This is a full-time position for 2 years.
Minimum Education and Experience Requirements
- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
- Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.
Required Qualifications, Competencies, and Experience
-Customer service oriented and collaboration skills.
-High level process evaluation, prototyping and troubleshooting skills.
-Solution oriented and able to develop solutions based on user requirements.
-Technical support experience at a service desk or client-oriented support system.
-Ability to work independently.
-Familiarity with Microsoft 365 and usage.
Preferred Qualifications, Competencies, and Experience
-Data management and Data structuring experience
-Understanding of SharePoint permissions and key components
-Power Platform experience including Lists, Forms, Power Automate, SharePoint, Teams, and Power
-Knowledge of UNC-CH IT structure and policies that affect deployment, implementation and support.
-Knowledge of user interface design
-Coding experience with JSON, Python, and other data related tools.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/270825

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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