Laboratory Support Coordinator (H)

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The Laboratory Support Coordinator position handles any administrative complex issues or questions for the department. Assists internal and external customers with ancillary/send out testing through the appropriate department. Provides information in response to any customer inquiries. Resolves any issues face-to-face, by telephone, email, fax or mail.

CORE JOB FUNCTIONS                                                                                           

• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

• Contacts customers to respond to inquiries and notifies them of investigation results or any planned. adjustments.

• Escalates and refers customer grievances to designated supervisor for further investigation when appropriate.

• Handles requests for autopsies, payment processing, and returns of slides submitted in consultation.

• Processes payments for patients, maintains record keeping of all payments received and forwards of receipts to the appropriate persons.

• Maintains appropriate records of all patient and research requests.

• Scans and processes all ancillary testing requests.

• Handle requests for alternate sample requests on ancillary tests (failed testing).

• Review orders for add-on testing (AP) and/or requests for send-out.

• Enters addendum/billing for send-out requests to contracted labs.

• Requests additional material from outside facilities upon department’s request, as well as processing the material upon receipt.

• Review material with “Gross only” pathologists for selection of best block.

• Handles research requests and documents appropriate charges.

• Processes legal requests, creating invoices and accepting payments for services rendered.

• Accessioning, labeling and grossing of all materials received in consultation.

• Contact reference labs for results and for pricing comparisons on testing not performed in-house.

• Manages in-house cytogenetic testing, as well as the reporting and logging of CP/LMC critical values.

• Logging of any STAT LMC pick-ups, informing the appropriate parties and tracking of results.

• Places tickets for IT/physical plant, requests archived material and triages samples to be archived.

• Processing all requests for ancillary studies, updating patient encounters (30-day rule), and entering of results into UCHART.

• Monitors all electronic test requests ordered in UCHART (pending); triages frozen section calls (contacting pathologist/resident/runner) and receive CAP surveys/samples.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS                                                                                        

• High School diploma or equivalent required

• Minimum 1 year of relevant experience

#LI-GD1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H1