Position Details
Position Details
| Student Employment Enrollment Requirements | Indiana State University student enrolled in at least 6 credit hours. |
|---|---|
| Comments to Applicants | All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf |
| Notice of Vacancy Number | ST2300616 |
| Job Title | Lab Computer Support Technician |
| Job Category | Regular Student Job |
| Job Type | Regular Student Jobs |
| Position Class Code | 82100 Student Employee |
| Student Pay Grade | |
| Hourly Wage/Salary | 11.00 |
| Job Summary/Basic Function | The job of the Lab Computer Support Technician is to assist the IT Support Specialists (Staff Supervisor) in the support of Indiana State’s public and discipline specific labs. This typically requires more than a basic level of technical knowledge. |
| Specific Responsibilities | |
| Work Schedule | Monday – Friday, 8am – 4:30pm around class schedule during semesters. Must be available to work over campus breaks when the university is considered open for business. This includes: Summer, Fall Break, Thanksgiving Break, Winter Break and Spring Break. |
| Desired Start Date | 02/22/2024 |
| Open Date | 02/06/2024 |
| Close Date | 03/06/2024 |
| Required Relevant Education & Experience | High School diploma or GED |
| Required Field(s) of Study | Indiana State University student enrolled in at least 6 credit hours. |
| Preferred Relevant Education and Experience | Education: No Response; Experience: No Response |
| Supervisory Responsibilities | This job has no supervisory responsibilities. |
| Required Certificates, Licenses and Registrations | |
| Other Required Certificates, Licenses and Registrations | |
| Preferred Certificates, Licenses and Registrations | A+ Certification |
| Preferred Other Certificates, Licenses and Registrations | |
| Knowledge, Skills and Abilities | Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Proficiency with Microsoft Office and other computer applications, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required |
| Other Knowledge, Skills and Abilities | |
| NCAA Guidelines | All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department. |
Job Duties
| Essential Duties and Responsibilities | Each Computer Support Technician’s duties include, but are not limited to: 1. Maintain operability of lab machines and troubleshoot any hardware or software problems. 2. Assist with the maintenance of operational equipment. 3. Utilize lab group servers: Mac Image Server, Image Storage Server, DeepFreeze/Labstats, Lab IM system – Spark 4. Create and rollout software images to ISU computer labs 5. Update labs during University breaks to stay current on multiple fronts with minimal impact to ISU students 6. Install new software in labs as requested by labs and approved by supervisors 7. Create scripts to assist with lab updates, installs, or other beneficial tasks 8. Coordinate with faculty/staff to assist in labs as needed. 9. Perform research and testing of new software and technology. 10. Write-up documentation on procedures and solutions that is beneficial to the rest of the group. 11. Assist Lab Customer Service Representatives and Printer Support Technicians 12. Use work order tracking software to keep track of work orders (including creating and updating tickets). 13. Other duties as assigned. |
|---|