19645BR
Information Technology
Position Overview
The Technology Support Center Manager is responsible for strategic planning, development, and management of IT infrastructure, operations, and staff for the Engineering Technology Support Center (TSC). Applying technical expertise and leadership, the position manages Tier 1 & Tier 2 Technical Support Specialists, System and/or Application Administrators, and students. While reporting to the Associate Director of Support Services, this position also receives projects directly from the School of Engineering Dean, Directors, and Department Chairs supported by the TSC. The manager will work directly with the Associate Director of Support Services to set priorities for the TSC. The position serves as the executive contact for the Dean and the departments within the Engineering TSC and needs to be highly accessible to their staff and users. This position will be responsible for managing all KU IT services provided in the School of Engineering including but not limited to; faculty, staff and students and IT services for Classrooms, Laboratories, Research and day-to-day IT operations.
Job Description
15% - Serve as lead on all technology matters within the TSC area.
15% - Provide strategic planning for technology activities, including the identification, development, prioritization, and management of IT projects.
10% - Develop process improvements that elevate the efficiencies and effectiveness of IT support.
10% - Research & recommend equipment and software purchases in response to department needs.
10% - Manage TSC technical staff that provides system and application support and administration as well as website support. Actively identify and arrange appropriate professional training and development for managed positions.
10% - Prepare timely and accurate performance evaluations. Monitor performance of IT staff to identify problem areas and then develop plan to address issues, enhance quality of service, and prevent future problems.
10% - Oversee technology upgrades to ensure full configuration and effective operations.
5% - Collaborate with other TSC managers on technology issues, and participate on work groups and committees as assigned.
5% - Collaborate with other KU IT units to facilitate solutions for customers.
5% - Track and monitor issues to ensure resolution occurs in a timely manner.
5% - Other duties as assigned.
Required Qualifications
Preferred Qualifications
5. Demonstrated ability to communicate clearly across all levels of the organization and to work closely with senior administration to develop and support the organizational vision.
6. Strong organizational skills, ability to handle multiple simultaneous projects and determine their priorities.
Contact Information to Applicants
Vickye Kozlowski
[email protected]
Additional Candidate Instruction
A complete application consists of:
- A cover letter addressing how required qualifications are met.
- Resume
- 3 Professional References
Incomplete applications will not be considered.
Deadline for applications is Sunday, August 1st, 2021.
Advertised Salary Range
$70,000- $75,000
Application Review Begins
02-Aug-2021
Anticipated Start Date
16-Aug-2021
Primary Campus
University of Kansas Lawrence Campus
Employee Class
U-Unclassified Professional Staff
Job Family
Information Technology-KUL
Work Location Assignment
Hybrid
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Institutional Opportunity and Access, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).
Similar Positions
-
Accounting Specialist, University of Kansas, United States, 13 days ago
Details Posted: 10-Apr-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4919568 This is a full-time position that reports directly to th...
-
Project Coordinator, University of Kansas, United States, 1 day ago
Details Posted: 22-Apr-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4927478 The mission of the School of Public Affairs & Administra...
-
Police Officer, University of Kansas, United States, 22 days ago
Details Posted: 01-Apr-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4916764 University Police Officers perform commissioned law enfo...
-
Administrative Associate Sr, Chancellor's Office, University of Kansas, United States, 1 day ago
Details Posted: 22-Apr-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4928201 This position serves as the receptionist for the Chancel...
-
Administrative Event Coordinator, University of Kansas, United States, 27 days ago
Details Posted: 27-Mar-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4916103 The Administrative Event Coordinator of the Western Hist...
-
Project Coordinator, University of Kansas, United States, 1 day ago
Details Posted: 22-Apr-24 Location: Lawrence, Kansas Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: 4927507 The University of Kansas seeks a highly organized indivi...