The Technology Support Center (TSC) Manager for Research is responsible for strategic planning, development, and management of IT infrastructure, operations, and staff for the Technology Support Center (TSC) location. Applying technical expertise and leadership, the position manages Tier 1 & Tier 2 Technical Support Technicians, and students within the TSC area. While reporting to the Associate Director of Support Services, this position also receives projects directly from Deans, Directors and Department Chairs supported by the TSC. The manager will work directly with the Associate Director of Support Services to set priorities for the TSC. The position serves as the executive contact for departments within the TSC and needs to be highly accessible to their staff and users. The TSC Manager will be responsible for the Research TSC which includes departments such as: The School of Pharmacy, Chemistry, Physics & Astronomy, varying core labs and other research centers.
15% - Serve as lead on all technology matters within the TSC area.
15% - Provide strategic planning for technology activities, including the identification, development, prioritization, and management of IT projects.
10% - Develop process improvements that elevate the efficiencies and effectiveness of IT support.
10% - Research & recommend equipment and software purchases in response to department needs.
10% - Manage TSC technical staff that provides system and application support and administration as well as website support. Actively identify and arrange appropriate professional training and development for managed positions.
10% - Prepare timely and accurate performance evaluations. Monitor performance of IT staff to identify problem areas and then develop plan to address issues, enhance quality of service, and prevent future problems.
10% - Oversee technology upgrades to ensure full configuration and effective operations.
5% - Collaborate with other TSC managers on technology issues, and participate on work groups and committees as assigned.
5% - Collaborate with other KU IT units to facilitate solutions for customers.
5% - Track and monitor issues to ensure resolution occurs in a timely manner.
5 % - Other duties as assigned.
Contact Information to Applicants
Additional Candidate Instruction
A complete application consists of:
A cover letter addressing how required qualifications are met.
3 Professional References
Incomplete applications will not be considered.
Deadline for applications is Sunday, November 24th.
Advertised Salary Range
Application Review Begins
Anticipated Start Date
University of Kansas - Lawrence
U-Unclassified Professional Staff
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