IT Technician II

Updated: about 1 year ago
Location: Spokane, WASHINGTON
Deadline: ;

First Section


Who We Are
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.
Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.
For more information, click here .
Position Title IT Technician II
Posting Number S1962P
Department ITS Support Center
Work Schedule
Standard hours are 7am to 5pm
Employment Status Regular
Temporary or Fixed-Term Assignment End Date
Hours per Week 40
Months per Year 12
Job Purpose
​The IT Support Center Technician II position provides the University community with a single point of contact for the resolution of mid-level technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone support in the IT Support Center or by the generation of an incident escalated to a Tech III or Infrastructure staff. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity.​
Target Salary
Minimum Salary 23.49
Salary Midpoint 29.41
Maximum Salary 31.78


Essential Functions


Essential Function Category Title Provide phone, email and walk in technical support
% of time for section 60%
Function Details
  • Assist users with password and connectivity problems on all services including Windows OS, Mac OS X, Citrix, Banner (ERP system), Email, Blackboard, and mobile devices.
  • Assist users with installation, configuration, utilization, upgrade and resolution of problems related to operating system, utility, database, word processing, spreadsheet, email, web browsers, and similar software.
  • Assist users with network access.
  • This support also includes remote access to campus network services.
  • Perform routine maintenance and upgrades on supported equipment and software packages.
  • Generate and prioritize incidents for all work with reporting tool.​
Essential Function Category Title Perform field visits for escalted support
% of time for section 15%
Function Details
  • ​Provide field support for assigned areas around campus when in person visits are required.
  • Provide troubleshooting while in the field.
Essential Function Category Title Technical Functions
% of time for section 15%
Function Details
  • ​Repair systems under warranty and submit repair claims.
  • Maintain certification with hardware vendor to be able to make repairs.​​
  • Perform OS updates and patching for PC and Mac systems.
  • Ensure users data is backed up and restored properly. ​


Other Functions


Other Functions
  • Other tasks as requested by the Department


University Competencies


University Work Values
Promoting Excellence in Academic Endeavors and Professional Practice
• Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes
Sharing Responsibility for Mission Identity and Leadership
• Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community
Affirming a Commitment to Human Dignity
• Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential
Advancing a Culture of Inclusiveness
• Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds
Caring for Our Common Home and Integral Ecology
• Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life
Cultivating Individual and Community Accountability
• Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards


Qualifications/Knowledge Required/Years Experience Required


Degree Required Bachelor's Degree
Certifications and/or Licensures required
​Compia A+
Knowledge Required Early career, knowledge may be from education and/or some experience
Years Experience Required 1-2.99 years
Minimum Qualifications
  • Bachelor’s degree Or vocational/technical/associates degree AND sufficient experience that may substitute for the education requirement.
  • Experience in supporting Windows OS and Mac OS in an enterprise environment.
  • Experience installing, configuring and supporting Microsoft Office Professional and Microsoft Outlook in an enterprise environment.
  • Excellent verbal and written communication skills.
  • Excellent customer service attitude and ability to work in a team environment.
  • Experience providing centralized telephone-based technical support to end-users.

Desired Qualifications
  • ​Experience in an institution of higher learning environment.
  • Experience in troubleshooting network connectivity issues in an enterprise environment.
  • Apple certification.​

Physical / Environmental Qualifications
  • ​​Ability to sit for extended periods of time.
  • Ability to lift 15 pounds regularly / 75 pounds occasionally – usually lifting to waist level, some occasional overhead lifting.
  • Mobility for installation of personal computers and peripheral equipment, including working underneath and around desks, PC’s and other office equipment and furniture campus wide.
  • Ability to bend, kneel, stoop, reach and sit as needed for office work and computer installation.
  • Wrist and hand movements required as needed for keyboarding.
  • Ability to handle simultaneous tasks while working in a fast-paced environment.
  • Ability to work extended or varied hours as needed to solve emergency network or PC problems or provide normal or extended support during busy periods of the year.
  • Ability to be mobile campus wide for appropriate business needs.



Posting Detail Information


Open Date 03/14/2023
Close Date
Open Until Filled Yes
Application Review Begins On 03/28/2023
Special Instructions to Applicants
EEO Statement
Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.
Clery Statement
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.
A copy of the report can be found online at www.Gonzaga.edu/Clery . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.


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