First Section
Who We Are | At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment. For more information, click here . |
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Position Title | IT Technician II |
Posting Number | S1962P |
Department | ITS Support Center |
Work Schedule | Standard hours are 7am to 5pm |
Employment Status | Regular |
Temporary or Fixed-Term Assignment End Date | |
Hours per Week | 40 |
Months per Year | 12 |
Job Purpose | The IT Support Center Technician II position provides the University community with a single point of contact for the resolution of mid-level technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone support in the IT Support Center or by the generation of an incident escalated to a Tech III or Infrastructure staff. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity. |
Target Salary | |
Minimum Salary | 23.49 |
Salary Midpoint | 29.41 |
Maximum Salary | 31.78 |
Essential Functions
Essential Function Category Title | Provide phone, email and walk in technical support |
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% of time for section | 60% |
Function Details |
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Essential Function Category Title | Perform field visits for escalted support |
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% of time for section | 15% |
Function Details |
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Essential Function Category Title | Technical Functions |
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% of time for section | 15% |
Function Details |
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Other Functions
Other Functions |
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University Competencies
University Work Values | Promoting Excellence in Academic Endeavors and Professional Practice • Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes Sharing Responsibility for Mission Identity and Leadership • Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community Affirming a Commitment to Human Dignity • Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential Advancing a Culture of Inclusiveness • Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds Caring for Our Common Home and Integral Ecology • Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life Cultivating Individual and Community Accountability • Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards |
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Qualifications/Knowledge Required/Years Experience Required
Degree Required | Bachelor's Degree |
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Certifications and/or Licensures required | Compia A+ |
Knowledge Required | Early career, knowledge may be from education and/or some experience |
Years Experience Required | 1-2.99 years |
Minimum Qualifications |
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Desired Qualifications |
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Physical / Environmental Qualifications |
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Posting Detail Information
Open Date | 03/14/2023 |
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Close Date | |
Open Until Filled | Yes |
Application Review Begins On | 03/28/2023 |
Special Instructions to Applicants | |
EEO Statement | Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996. |
Clery Statement | Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available. A copy of the report can be found online at www.Gonzaga.edu/Clery . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105. |
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