IT, Systems Engineer 3

Foundational Technology Services - Cloud Technologies, Enterprise Storage

86019BR

University Job Title

IT, Systems Engineer 3

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade Profile

GS-3h

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

150 Munson Street
New Haven, CT 06511

Position Focus:

The Systems Engineer 3 - Enterprise Storage and Virtualization Platform is responsible for:

Monitoring services for capacity and performance issues. Resolution of those issues, including direct work with vendor support. Support storage and virtualization hardware in design, initial setup, security, configuration, optimizing, and on-going maintenance/upgrades. Knowledge on existing vendor product lines with NetApp, Cisco, McAfee, NetBackup, Komprise, CPM, and VMware. Support storage services within the cloud providers of Wasabi, AWS, and Azure. - Service request processing across all storage and virtualization services. Creation of new shares, application volumes, access requests and implementation of best practices. - Planning/execution of VMware/VCenter upgrades and migrations. - Client and peer team technical liaison to align offered storage services with end-user goals.

Essential Duties

1. Develop or modify moderately complex software programming applications from specifications.2. Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.3. Analyze and prepare reports on performance metrics.4. Implement and support robust and secure IT solution.5. Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.6. Serve as a technical liaison; support & collaborate with internal and external stakeholders.7. Contribute to development & implementation of best practices.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Required Skill/Ability 1:

Developed understanding of computer architecture, operating systems, and data structures.

Required Skill/Ability 2:

Developed understanding of software engineering best practices.

Required Skill/Ability 3:

Developed analytical, critical thinking, research, and problem-solving skills.

Required Skill/Ability 4:

Developed interpersonal, written, communication, presentation, and organizational skills.

Required Skill/Ability 5:

Ability to write precise, detailed technical specs and documentation.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus