IT Systems Administrator

Official Title: Information Technology Intermediate Professional  

Working Title: IT Systems Administrator

FTE: Full Time 1.0 (100%) FTE | In-Person

Salary Range: $64,819 - $71,642

Position #00822924 – Requisition #33705

Join the University of Colorado Denver

About the University of Colorado - Denver
The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu .

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The College of Liberal Arts and Sciences Information Technology (CLAS - IT) department provides the technology infrastructure, technical assistance, and expertise needed to meet the unique technology needs of CLAS and its 22 departments and programs. CLAS - IT is instrumental in enabling the college to advance the strategic priorities of CLAS and CU Denver through innovative technology solutions and services provided to CLAS students, faculty, and staff. 

The IT Systems Administrator is responsible for managing, maintaining, and improving upon the IT infrastructure for the college. They will also act as the second tier of technical escalation for the CLAS - IT Support Desk, assisting the student team with more complex technical issues that arise. This position will bring a breadth of technical knowledge to the team, through understanding the CLAS technological ecosystem and how different systems integrate with one another to provide IT services to the college. 

The IT Systems Administrator will conduct a complete discovery and documentation of existing infrastructure, configurations and use cases, and will identify opportunities to implement best practices, enforce cybersecurity principles, increase efficiency through automation, and improve overall services provided by IT infrastructure. The hire candidate for this position is expected to thrive in process improvement, assisting the IT Operations Manager with building and designing IT solutions, and should take pride in providing top tier customer support.

Systems Administration

• Conduct a full discovery, and document, all existing IT infrastructure, configurations, and use cases, assist in identifying opportunities to implement best practices, improve cybersecurity posture, and increase efficiency through automation.
• Under the direction of the IT Operations Manager, assist with redesigning and developing server infrastructure as identified by the full discovery to implement organizational IT practices, cybersecurity configurations, and efficient management practices.
• Server administration, including implementation and installation, virtualization, file system configuration, hardware maintenance, storage management, software licensing, regular system updates, securing and hardening, and proactive monitoring and maintenance.
• Administer a heavily mixed computing environment, including Windows, Mac, and multiple flavors of Linux in highly customized use cases.
• Ensure high availability and acceptable levels of performance for CLAS server and network resources.
• Manage and maintain user accounts, groups, and access rights to network resources.
• Provide basic support for High-Performance Computing (HPC) environments utilized for teaching and research computing within CLAS departments, including hardware replacements and some limited software support.
• Administer data center network environments including layer 1 connectivity, InfiniBand, subnet design, and virtualization.
• Secure critical server and network infrastructure and ensure proper maintenance and patch management to protect CLAS assets.
• Install, configure, repair, manage, and replace server and storage hardware in data center environments.
• Develop simple scripts to simplify management of computing infrastructure.
• Collaborate with the central Office of IT for hosted virtual services, storage, network configuration and support, and enterprise services such as DNS, Active Directory, and more.
• Document procedures, designs, configurations, topologies, and problem resolutions for server and network infrastructure.

Support Desk

• Act as of the second tier of escalation for the Support Desk’s student employees, providing technical assistance for CLAS faculty/staff/students via a multitude of methods, including in-person and remote.
• Develop, maintain, update, and deploy cloned images for computing labs on a semiannual basis.
• Develop simple scripts for common support processes such as cloning, software installation, driver installation, print mapping, file share mapping, and more.
• Assist the IT Operations Manager with developing zero-touch deployment solutions for workstations, desktops, laptops, and mobile devices.
• Administer a mixed environment of Windows, Linux, and Mac systems, including hardware repairs and upgrades, operating system configuration, system software updates, software installation, procedure automation, and cloning.

The salary range (or hiring range ) for this position has been established at $64,819 - $71,642.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Applications will be accepted until the position is filled. Preference will be given to complete applications received by June 7, 2024. Those who do not apply by this date may or may not be considered. 

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Julie Gallagher, [email protected].

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution
• One (1) year of professional experience managing or supporting enterprise IT environments.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

• Terminal Degree in relevant field or technical certificates such as:
  • CompTIA: A+, Network+, Security+, Server+, Linux+
  • Cisco: CCST, CCNA
  • Microsoft: Azure Fundamentals, Windows Server

• Ability to communicate effectively, both in writing and orally, with the ability to simplify and communicate complex technical information.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment and passion for achieving the highest level of customer service and satisfaction.
• Demonstrate an exceptional understanding of diversity, equity and inclusion with a commitment to developing equitable practices.
• Ability to perform duties independently, without guidance and direction from other professionals or supervising authority.
• Ability to work and participate effectively as part of a team in a flexible and fast-changing environment.
• Possess a sensitivity to and appreciation of cultural, political, and geographical differences with ability to work well with a diverse population of student, faculty, and staff.
• Strong decision making and analytical skills with ability to independently identify and analyze problems, find solutions, and resolve a wide range of complex issues.
• Possess a high attention to detail with the ability to work efficiently and effectively to produce accurate and timely work products, conduct follow through, and meet established deadlines.
• Strong organizational skills with ability to establish work priorities and manage multiple competing demands in a fast-paced environment.
• Knowledge of basic programming skills in any language.

• Occasional work during the evening and/or weekends may be required.
• This position requires an onsite presence on campus 5 days a week.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus .