IT Support Technician I

Updated: 3 months ago
Location: Spokane, WASHINGTON


Posted: 03-Dec-23

Location: Spokane, Washington

Salary: Open


Information Technology

Internal Number: 20655

Department: School of Law

Hours per Week: 19.5 hours per week

Months per Year: 12

Job Summary:

The IT Support Center Technician I position provides the GU Law School community with an additional point of contact for the resolution of technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone or email support to the Law School IT Support Staff or by the generation of an incident to dispatch appropriate technical staff into the field. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity.

Minimum Qualifications:

  • ​Two years experience in installation, configuration and troubleshooting of desktop computers, as well as peripheral computer equipment in an enterprise environment.
  • Experience in supporting Windows OS and Mac OS in an enterprise environment.
  • Experience installing, configuring and supporting Microsoft Office Professional and Microsoft Outlook in an enterprise environment.
  • Experience supporting computers operating in an enterprise network environment.
  • Excellent verbal and written communication skills.
  • Excellent customer service attitude and ability to work in a team environment.
  • Ability to work effectively with diverse groups of people, including students, staff and faculty
  • Ability to handle simultaneous tasks while working in a fast-paced environment.

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About Gonzaga University
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our competitive benefit packages are part of Gonzaga’s commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits. We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.
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