IT Support Technician 2

Title:

481D-YN_CS_NPS - IT Support Technician 2

Business Title:

IT Support Technician 2

Additional Titles:

Location:

Employee Type:

Classified

Job Family:

Civil Service and Non-Permanent - OT Eligible

Position Details:

Summary of Duties:

The IT Support Technician 2 works under the supervision of the IT Director for IREACH.
 

The incumbent provides for IREACH faculty and staff primary desktop support including hardware and software, user accounts and permissions. Performs diagnosis and resolution of hardware issues. Performs support for connection and provision of telephone systems. Assigns and disables user roles and security groups. Works with WSU IT on behalf of IREACH end users to diagnose and resolve user hardware or systems issues. The position requires use independent actions, use of judgment and specific knowledge or experience in technical specialty to complete IT assignments.

Essential Duties:

• Helpdesk Support and Workstation Hardware Support - 50%
• User Onboarding and Orientation - 15%
• User Management - 10%
• Network and Telecommunications - 10%
• File Share and Access Management - 5%
• Sharepoint Administration - 5%
• Other - 5%

Required Qualifications:

Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.

Additional Requirements:

• Demonstrated ability to troubleshoot and resolve workstation and mobile issues (Windows 10, MacOS, iPhone, Android, Office)
• Strong verbal and written communication skills.
• Demonstrated experience providing quality customer service.

Preferred Qualifications:

• Associates degree in IT and Network Administration or related field.
• User administration of a common directory service (Active Directory, LDAP, Apple Open Directory).
• Experience with file share access and administration.
• Experience with SharePoint administration for SharePoint 2013 or above

Additional Information:

Area/College: WSU Spokane
Department Name: Institute for Research and Education to Advance Community Health (IREACH)

City, State, Zip: Seattle, WA 98101

Department Link: https://ireach.wsu.edu/

Monthly Salary: Range 46, $3,734 to $5013, Step A-M | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.
For a more detailed  summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2023/01/2023-Benefit-Overview-for-Civil-Service.pdf . Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.

FTE: Variable - a finalist could be appointed to either .50 FTE or 1.0 FTE depending on candidate preference and negotiations at time of offer.

This is a permanent position.

Screening Begin Date: March 8, 2023; open until filled

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Applicants must upload the following documents to their online application. External candidates, please upload all documents in the “Resume/CV” section of your application.  Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.

• Resume (required)
• Cover Letter (required)

Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .