IT Support Specialist

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Work type:Staff
Senior management: Agriculture & Life Sciences
Department: CALS IT
Location:Blacksburg, Virginia
Categories:Information Systems / Technology

Job Description

This person serves as a member of the Help Desk team of the College of Agriculture and Life Sciences IT unit. CALS IT provides technical support to college academic units, county extension offices and agricultural research and extension centers. This person supports desktop computers and various computer peripherals; provides guidance, training, and technical support to faculty, staff, and students in the use of hardware and software packages and serves as the primary point of contact for IT related issues.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or an equivalent level of education and experience.
Experience supporting and maintaining Windows and macOS systems in an Enterprise environment.
Demonstrated ability to diagnose and repair computer hardware.
Experience troubleshooting and resolving basic network failures.
Excellent communication, critical thinking, and interpersonal skills.
Must be willing to work in a dynamic environment and acquire new skills as needed.

Preferred Qualifications

Experience with University procedures and systems.
Experience with Active Directory, SharePoint, Jamf/MDM.

Salary Information

$41,655 - $52,500; commensurate with experience.

Review Date

April 22, 2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Scott Shetrone at [email protected] during regular business hours at least 10 business days prior to the event.