IT Support Specialist

Dept Number/Name: 0-1201-000 / College Arts and Sciences
College Division: Acad Affairs-Coll of ArtsandSci
Salary Plan: Staff
Job Code/Title: 2050 / Info Tech Support Specialist
Hiring Salary/Salary Range: $40,000
Position Number: 00054112

ORGANIZATIONAL SUMMARY:
The College of Arts and Sciences, is the intellectual heart of the University of South Florida. We are a community of teachers and scholars united in the belief that broadly educated people are the basis of a just, free, and prosperous society. By focusing on the big questions facing all of humanity, we prepare students for successful, socially responsible personal and professional lives. By conducting innovative, interdisciplinary research and scholarship, we advance knowledge in ways that prepare us to address complex social and scientific problems and enhance the quality of life for people and communities. There are 23 departments and over 20 centers and institutes within the College of Arts and Sciences and these areas are comprised of approximately 700+ faculty members and 200 staff plus many OPS and student employees.  All employees within the College of Arts and Sciences believes and support our vision which is to be a national model for integrating the humanities, social sciences, and natural sciences into a dynamic, trans-disciplinary entity focused on knowledge generation, global problem solving, skills development, and real-world applications. We will nurture academic success for a diverse population by creating engaged, inclusive learning environments that prepare students for productive personal and professional lives as global citizens. Through innovative, interdisciplinary research, creative activities, and mutually beneficial community partnerships, the college seeks to become a global leader in scholarship that addresses vexing social and environmental challenges and consequently enhances quality of life for all.
POSITION SUMMARY:
The College of Arts & Sciences is looking to hire an IT Support Specialist to support with the technology needs of college. This position will focus on insuring CAS's technology is current and in alignment with USF IT standards. In addition, the IT Support Specialist will perform technical support work for users such as Faculty/staff and provide support for CAS specific conference rooms and meetings/events. This position will also be responsible for assisting users with the installation, troubleshooting, maintenance and support of IT hardware and software.

RESPONSIBILITIES:
Takes ownership of customer issues from first contact assuring that the customer knows the person receiving their issue or request is dedicated to assisting them; further not letting the issue or request go until the customer has an answer, or until they are connected directly with the appropriate resource.
Maintains and keeps track of all college technology assets from research equipment, desktop/laptop and room technology. Works closely with CAS leadership on setting standards of college needs and interfaces with USF IT on a regular basis to be in alignment with standards, policies and trends.
Develops accurate technical documentation and knowledge management content (internal and customer facing) related to college technology and works closely with USF IT on providing up to date information.
Reviews existing processes, policies, knowledge assets and services for improvement opportunities, and works with management and senior peers to implement necessary changes.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with four years of experience in related positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
 

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36364

Posting Date:  02/22/2024

Posting End Date: 03/07/2024

How to Claim Veteran's Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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