This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications. Working with the Regional IT Manager, Seattle based global IT team, and liaising with Boston-based information systems staff, the IT Support Specialist will provide troubleshooting and new technology implementations, perform technology upgrades, manage telephone programming and repairs, and maintain and track tech inventory. The IT Support Specialist assists in managing all the campus technology equipment and resources. In addition to individual technology for faculty and staff, the position also manages printers, copiers, digital signage, and telephony on campus. The IT Support Specialist must be adept and passionate about learning new technologies and services. They must be passionate about supporting customers. To ensure that essential services are provided to the university community, the IT Support Specialist will be required to work outside his/her regular working hours and on some university holidays.
In addition, the IT Support Specialist may be included in a 24/7 on-call rotation for duration of a 1-week period
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