IT Support Specialist

Position Details
Position Information

Recruitment/Posting Title	IT Support Specialist
Posting Number	24TM0179
Department	Enrollment Mgt Admin - NB
Overview	The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year. The Information Technology (IT) team provides IT expertise and support for divisional units, improving services, standards, policies, and procedures related to computing services and associated business operations.
Posting Summary	Rutgers, The State University of New Jersey is seeking a IT Support Specialist for the Division of Enrollment Management. Among the key duties of the position are the following: Assists with providing staff desktop application/hardware support as needed to staff, working with System Administration and Unit Computing staff. Provides general desktop application assistance to staff as necessary. Assists Enrollment Management staff with presentation and meeting setups on New Brunswick campus (e.g., video conferencing, teleconferences, PowerPoint, etc.). Assists in the setup and configuration of mobile devices (e.g. iPads, smartphones, etc). Installs, configures, upgrades, and troubleshoots PCs (hardware/software) and other hardware such as iPads, printers, scanners, and projectors as needed. Provides general assistance to full-time IT staff. Develops, enhances, and improves Enrollment Management web pages and applications. Assists with graphical design and layout of pages in accordance with university design standards. Assists full-time IT staff in researching new products, technologies, web development methods, and approaches to web development challenges.
Position Status	Full Time
Hours Per Week	37.5
Daily Work Shift	Day
Work Arrangement
FLSA	Nonexempt
Position Salary	$20.00/hour
Payroll Designation	PeopleSoft
Terms of Appointment	Temporary Staff Appointment - Hourly

Qualifications

Minimum Education and Experience	Bachelor’s degree in a related field, or an equivalent combination of education and/or experience.
Certifications/Licenses	A valid driver’s license would be required for this position; Use of personal vehicle in order to travel for business demands.
Preferred Qualifications
Required Knowledge, Skills, and Abilities	Excellent communication skills and a positive, customer-service oriented approach. Must be self motivated and reliable. Experience with desktop applications such as Microsoft 365, Windows 10/11, MacOS, iOS, and general PC. Hardware/software installation, maintenance, and troubleshooting skills.
Equipment Utilized	Microsoft 365. Windows 10/11. MacOS. iOS. General PC.
Physical Demands and Work Environment	Must have a car and valid driver’s license and Rutgers parking permit. Must be able to lift at least 50 lbs.
Special Conditions	Clean Driving Record.

Posting Details

Posting Open Date	05/08/2024
Posting Close Date	05/16/2024
Open Until Filled	No
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement