IT Support Lead

University of Nebraska–Lincoln, United States

Updated: 3 months ago
Location: Lincoln, NEBRASKA
Job Type: FullTime
Deadline: ;

Position Information
Position Information


Working Title IT Support Lead
Department College of Business-0897
Requisition Number S_230965
Posting Open Date 09/26/2023
Application Review Date: (To ensure consideration, please submit all application materials before review date) 10/09/2023
Posting Close Date
Open Until Filled Yes
Description of Work
Job Summary:
The position will assist the College of Business community with technology needs via phone, email, and other communication methods. The position will utilize industry-recognized incident management, remote management, and system management tools to monitor, assist, and resolve user-related issues. These services include and are not limited to providing direct support for core college technology services such as account support, hardware and software support, email support, and connectivity issues. Position will also be primarily responsible for imaging and preparation of CoB endpoints. Must be able to quickly become familiar with University Identity Management tools, student information systems, and other University Enterprise Systems. The position will also lead and supervise student workers or other tier 1 employees in the College of Business’ Technical Solutions Center. This position will also be expected to collaborate with other College of Business stakeholders, CoB ITS, and Nebraska ITS regularly.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential.
As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination .
Minimum Required Qualifications
Associate’s degree in computer technology plus one year computer support or related experience; equivalent education/experience considered. Experience must include working with Windows operating systems, software, and hardware. Demonstrated knowledge and experience with Microsoft Office suite of products. Experience must demonstrate strong customer service, communication (written and verbal), and problem-solving skills. Knowledge of computers, tablets, mobile devices, and audio/visual equipment. Ability to multi-task and manage competing priorities. Experience working with imaging end user machines. Knowledge and experience with e-mail and internet browsers. Demonstrated ability to lead a project or team effectively.
Preferred Qualifications
Computer support experience in an academic environment. Experience working with client management tools. Experience training or familiarizing end users with technology solutions. Experience working with vendors or third-party servicing for technology solutions. Knowledge of wireless network connectivity procedures. Experience working with and supporting the macOS operating system and endpoints.
Pre-Placement Driving Record Review Required No
Physical Required No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No
Criminal History Background Check Required Yes
Posted Salary $23.077/hr. minimum
How to Apply
Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter, and list of references as three (3) separate documents in MS Word or PDF format.
For questions or accommodations related to this position contact
Jeff Sherrill, [email protected] or 402-472-5251
Job Category (old) Managerial/Professional
Job Type Full-Time
Alternate Work Schedule (if other than 8-5)
Work Location (City, State) Lincoln, NE
Position funded by grant or other form of temporary funding? No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

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