IT Support Engineer

About the University of Colorado - Denver   The University of Colorado Denver is the state’s premier public urban research university and equity- serving institution. Globally connected and locally invested, CU Denver partners with future -focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu .

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *   The IT Support Engineer position assists Auraria Library staff and users with hardware and software related matters. This position is responsible for the installation of and support for 400+ Windows and Mac based computers, 15+ network printers, Internet browsers, Network File server, and Printer Servers of the Auraria Library. This position makes recommendations and assists purchasing processes for all software and hardware at Auraria Library including managing software licenses and software maintenance agreements. This position makes day-to-day decisions for desktop support issues and reports to Information Technology Program Manager.

What you will do:

• Responsible for installation and support to all software and hardware at the Auraria Library.

• Assist and monitor day-to-day Desktop Support operations.

• Recommend and purchase all software and hardware for the Auraria Library.

• Perform basic server maintenance duties such as data backup, security patching, and user account management on Auraria Library File Server.

• Manage Auraria Library’s Print Servers for Tri-Institutional operability.

• Responsible for all stages of Desktop Support projects.

• Conduct end-user training for new equipment and software.

• Coordinate with Desktop Support student employees.

• Create and deploy Operating System images to computing labs and classroom.

• Participate in weekly meetings for the Desktop Support team.

• Responsible for working with CU Denver’s Office of Information Technology (OIT) on issues related to Network (wired and wireless), Virtual Severs, and user accounts.

• Research and recommend innovative software and hardware technologies to improve library operations.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

• Manage all stages of project planning, implementation, closing, and evaluation.  

Qualifications you already possess (Minimum Qualifications)

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience.
• 1 year experience working in Information Technology workstation support or service desk fields. 

Preferred Qualification to possess (Preferred Qualifications)

• Experience with Active Directory and domains. Experience with computer or application imaging software. Experience working in a college or higher education environment. 2 years+ experience working in Information Technology workstation support or service desk fields.  

• Knowledge of technology trends and the ability to suggest, procure, and implement new technologies.
• Commitment to excellent end-user and Library staff customer experience. 
• Ability to install and administer computer hardware, software and network. 
• Ability to learn new skills.  Ability to complete work within specified deadlines.
• Analytical and problem solving skills.  Effective presentation and listening skills.
• Excellent communication and customer service skills
• Experience troubleshooting Windows and Mac Operating Systems.
• Knowledge of Microsoft Window Servers. 
• Knowledge of VMWare vSphere and understanding of virtual environments. 
• Knowledge of Library applications such as Envisionware, Faronics. Knowledge of computer networking (LAN/WANs).

Conditions of Employment

• Occasional work during the evening and/or weekends may be required.

• This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration. As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID - 19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Tyler Howarth, [email protected]

 
  
      Application Materials Required: Cover Letter, Resume/CV, List of References 
    
Job Category
: Information Technology 
Primary Location
: Denver 
Department: U0001 -- Anschutz Med Campus or Denver - 30124 - LIB LIBRARY 
Schedule
: Full-time 
Posting Date
: Apr 1, 2024 
Unposting Date
: May 2, 2024, 1:59:00 AM 
Posting Contact Name: Tyler Howarth 
Posting Contact Email: [email protected] 
Position Number: 00300294