Job Description:
It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges. We have an excellent opportunity for a new IT Support Consultant to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.
Position Purpose
The IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence. Supports projects and backup/cross-coverage for colleagues’ sick/vacation time. Other duties as required for the proper functioning of the School of Engineering.
Education and Experience
Bachelor’s degree preferred or equivalent combination of education and experience.
Experience in Higher Education preferred.
2-3 years’ experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.
Job Competencies
Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.
- Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.
- Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card
readers, etc.). - Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
- Experience supporting computing users.
- Strong computing, analytical, and organizational skills; project planning and project management skills.
- Excellent customer service skills; strong commitment to customer service.
- Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
- Excellent coordination, collaboration, skills as well as written and verbal communication skills.
- Ability to work independently, self-starter.
- Requires a strong commitment to promoting diversity.
- Ability to work effectively in a group and as a member of a project team.
- The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.
All offers of employment are contingent upon successful completion of a background check and education verification.
In order to achieve near-universal vaccination, Brown University is requiring all employees to receive the final dose of the COVID-19 vaccine . All newly hired staff at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit University Human Resources .
Recruiting Start Date:
2024-04-25
Job Posting Title:
IT Support ConsultantDepartment:
School of EngineeringGrade:
Grade 9Worker Type:
EmployeeWorker Sub-Type:
Regular
Time Type:
Full timeScheduled Weekly Hours:
40Position Work Location:
OnsiteSubmission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact [email protected] .
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
Similar Positions
-
Visiting Lecturer In Korean Language, Brown University, United States, 5 days ago
Details Posted: 14-May-24 Location: Providence, RI Salary: Open Categories: Academic/Faculty Internal Number: 145932 The Department of East Asian Studies at Brown University invites applications f...
-
Renal Pathologist Fh 1708, Brown University, United States, 27 days ago
Details Posted: 22-Apr-24 Location: Providence, RI Salary: Open Categories: Academic/Faculty Internal Number: 105682 The Department of Pathology and Laboratory Medicine at the Rhode Island and Mir...
-
Faculty Director, Native American And Indigenous Studies Initiative, Brown University, United States, 7 days ago
Details Posted: 12-May-24 Location: Providence, R.I. Salary: Open Categories: Academic/Faculty Internal Number: 86622 Brown University seeks an accomplished scholar to serve as Faculty Director of...
-
Public Safety Officer Ii, Rhode Island School Of Design, Rhode Island School of Design, United States, 8 days ago
Details Posted: 11-May-24 Location: Providence, Rhode Island Type: Full-time Salary: Open Categories: Staff/Administrative Internal Number: R-01172 Job Summary Rhode Island School of Design (RISD)...
-
Associate Registrar Of Curriculum Systems And Records, Johnson & Wales University, United States, about 20 hours ago
Apply now Job no:9655 Work type:Full Time Location:Providence, Rhode Island Categories:Staff/Administration, Student Academic & Financial Services, Calendar Year (12-Month), Hybrid Summary Serves ...
-
Lead Programmer Analyst, Community College of Rhode Island, United States, about 1 month ago
Details Posted: 18-Apr-24 Location: Providence, Rhode Island Salary: Open Categories: Information Technology Staff/Administrative Internal Number: 5077 About CCRI: The Community College of Rhode I...