IT Support and Operations Specialist, Department of Computer Science

Job Posting Title:

IT Support and Operations Specialist, Department of Computer Science

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Hiring Department:

Department of Computer Science

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Feb 15, 2024

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

Purpose

We are seeking an IT Support and Operations Specialist to join our team at The University of Texas at Austin Department of Computer Science. In this dynamic role, you will be the front-line support for all IT-related queries, including Windows, Mac, and Linux systems, as well as departmental and university services. Your responsibilities will also include event support, office onboarding/offboarding, equipment management, and handling emergency facilities issues. Our department values a collaborative atmosphere where team members support each other and contribute to various aspects of our operations.

Responsibilities

• Serve as the first point of contact for all departmental IT help requests, providing guidance and support across a range of issues and platforms (Linux, Windows, Mac).

• Support departmental and university events by setting up and managing AV equipment, furniture, and providing necessary training and assistance.

• Engage in physical tasks such as office onboarding/offboarding, equipment delivery, furniture moving, and maintenance of large machines.

• Play an active role in team-based tasks including lab cleaning, handling emergency facilities issues, and other operational needs.

• Provide specialized level-two support for Windows OS and hardware, as well as general A/V technology.

• Interact professionally with all levels of faculty, staff, and students, providing clear explanations and solutions.

• Collaborate effectively with team members on various projects and departmental initiatives.

• Stay current with the latest technology trends and continually develop new technical skills.

• Other related duties as assigned

Required Qualifications

• 1-3 years of relevant experience in an IT support role, with a broad understanding of various operating systems (Windows, MacOS, Linux).

• Ability to handle physical tasks involved in event setup, equipment management, and facilities maintenance.

• Excellent communication skills, both verbal and written, with a demonstrated ability to interact professionally across all levels.

• Ability to work independently with minimal supervision and as part of a team.

• Commitment to professional growth and learning new technologies.

• Proven track record of excellent attendance and punctuality.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree or higher in a relevant field.

• Certifications such as Apple Certified, Microsoft Windows and Office Certified, A+ Certified.

• Experience in a higher education IT support setting.

• Familiarity with university-level desktop security requirements and IT resources.

• Ability to manage multiple tasks and projects with tight deadlines.

Salary Range

$60,000+ depending on qualifications

Working Conditions

• This role requires a combination of desk-based and active, physical work, including moving equipment and furniture, and responding to operational needs across campus.

• Standard office environment with repetitive use of a keyboard.

• Walking and standing for extended periods of time.

• Use of personal mobile device.

• May require climbing stairs and ladders.

• Lifting and moving furniture and equipment up to 100 lbs.

• Availability for occasional nighttime and weekend work.

• Capability to work on multiple projects under pressure of deadlines.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest, including a brief statement on how your experience aligns with this specific role

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.