IT Support Analyst - PC/Mac/Linux - 129769

UCSD Layoff from Career Appointment: Apply by 5/27/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/6/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

• This position is open until filled. First Review Date 6/6/24.

UC San Diego Policy will not allow this position to receive work visa sponsorship.

The Division of Arts & Humanities is a unique academic division at UC San Diego. Established in 1963, it encompasses six academic departments, two interdisciplinary institutes, and a wide range of interdisciplinary programs and research centers and nationally and internationally recognized faculty. We offer more than 100 undergraduate majors and graduate programs to explore the many facets of human experience. Students are supported and guided by preeminent thinkers in our faculty, including winners of the Pulitzer Prize, the Tony Award and the MacArthur ‘genius grant’ Fellowship, whose teaching is consistently recognized in the top at UC San Diego and across the University of California. Faculty research is supported by Guggenheim, Rockefeller and Fulbright fellowships, and grants from the National Endowment for the Humanities. Uniquely poised on a scientifically-renowned campus, our students and faculty have unprecedented access to new thoughts, experiments and technologies that are reshaping the human experience.

Applies IT professional concepts, department / unit and campus / medical center / OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Under supervision, provide information systems support for a wide variety of issues to faculty, staff and students from the division. As this position is embedded in one of the departments, the IT Support Analyst is the first point of contact for many issues and has considerable autonomy to make recommendations and triage decisions within the parameters defined by Arts and Humanities/Social Sciences Computing Facility standard practices and procedures. Ongoing communication and status updates via the AH/SSCF ticketing systems, email, chat and/or phone is required so issues of moderate complexity and beyond can be escalated immediately to the AH/SSCF infrastructure personnel.

Job duties can vary from day to day but include a mixture of user and hardware technical support (e.g. OS/software installation and maintenance; demonstrating correct usage of standard productivity applications; computers, mobile device and peripheral installation and troubleshooting); system administration tasks (e.g. user and computer management tasks in the campus Active Directory environment; web site administration; network connectivity monitoring and provisioning); A/V IT support (e.g. recording/projection equipment configuration/training; production and distribution of multimedia materials); and other information systems supports tasks as needed (e.g. applying standard security policies and monitoring/remediating vulnerabilities; creating database backups; creating/enhancing moderately complex scripts on Unix and Windows servers in support of administration tasks and web-based applications). Other duties include maintaining the AH hardware and software inventories, generating reports on the basis of this data, and documenting local procedures.

• Occasional overtime and weekend work required.

This position will be filled at the Information Systems Analyst 1 or 2 level depending on the experience and qualifications of the selected candidate.

• Hiring Range for Information Systems Analyst 1, Title Code 7307, is $60,000 - $70,000/year

• Hiring Range for Information Systems Analyst 2, Title Code 7308, is $67,000 - $80,000/year

• Working knowledge of computer operating systems such as Win 10 & 11, and MacOS. Knowledge of the design, development and application of technology and systems to meet business needs.

• Working knowledge of computer hardware and peripherals installation, configuration and maintenance. Working knowledge of document management systems and its processes.

• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems.

• Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.

• Demonstrated experience with database administration.

• Knowledge of data management systems, practices and standards.

• General knowledge of several areas of IT.

• Knowledge relating to the design and development of software. Basic knowledge of secure software development.

• Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.

• Demonstrated testing and test planning skills.

• Ability to write technical documentation in a clear and concise manner.
  Demonstrated understanding of how system management actions affect users and dependent / related functions.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Willingness to cooperate with and assist other staff with resolutions. Strongly service-oriented in attitude and actions.

• Bachelor’s degree in related area or equivalent combination of education and experience.

PREFERRED:

• Ability to troubleshoot network connectivity issues. General understanding of DHCP, DNS, TCP/IP.

• Working knowledge of Active Directory to manage users, computers, group policies.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

Pay Transparency Act

Annual Full Pay Range: $67,200 - $119,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.18 - $57.28

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

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UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
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