IT Support Analyst

North Carolina State University, United States

Updated: about 1 month ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Posting Information


Posting Number PG193283EP
Internal Recruitment No
Working Title IT Support Analyst
Anticipated Hiring Range $62,213 - $65,000
Work Schedule Monday - Friday 8:00 AM - 5:00 PM
Job Location Raleigh, NC
Department CVM-DEAN'S Office
About the Department
CVM IT is poised to meet the diverse, continually changing information technology needs for the College of Veterinary Medicine. This includes all faculty, staff, students, researchers, administration, and Veterinary Hospital clinicians and staff. CVM IT will continue to drive the successful integration of new and innovative computing technologies at the college, support existing technologies, as well as protect the confidentiality, integrity, and availability of CVM IT assets and data.
Essential Job Duties
The IT Support Analyst in the College of Veterinary Medicine holds a key role in providing top-notch technical and application support to faculty, staff, and students. They act as the main contact for addressing a wide range of technical issues, spanning from hardware and software problems to network connectivity issues. This demands a comprehensive grasp of the various technologies used within the college, as well as the capacity to convey complex technical concepts clearly and understandably.
As a role that involves interacting directly with stakeholders, the IT Support Analyst engages through in-person interactions, phone calls, emails, and remote support sessions, demonstrating strong interpersonal skills, patience, and empathy to ensure a positive support experience.
Furthermore, the role extends beyond technical support to include proficient project management skills. This might entail overseeing the implementation of new systems, upgrading existing infrastructure, or managing software deployments while adhering to timelines and budgets. Additionally, the IT Support Analyst supervises and coordinates tasks with student workers, offering guidance, training, and supervision to ensure smooth operations and compliance with established protocols.
Reporting to the IT Client Support Manager, this position necessitates a diverse skill set, including technical expertise, project management proficiency, excellent communication abilities, and the capability to effectively manage and mentor student workers.
Other Responsibilities
  • Other duties as assigned

Qualifications


Minimum Education and Experience
  • Bachelor’s degree with 1-2 years of relevant experience OR
  • An equivalent combination of education, training and relevant experience.
Other Required Qualifications
  • Ability to utilize System Configuration tools such as SCCM and JAMF to support the desktop environment.
  • Solid verbal and written communication skills.
  • Ability to work collaboratively with all stakeholders (clients, IT service partners, vendors, users, etc.).
  • Experience w/ A/V classroom support.
Preferred Qualifications
  • A support professional who is passionate about customer service, is mission-driven, and has strong experience troubleshooting, configuring and maintaining desktops, monitors, periphery devices and other hardware using windows or Mac OS.
  • Preference will be given to an individual who possess strong Mac OS trouble shooting skills, has experience working with Jamf Pro, and/or possess a Jamf Certified Associate – Jamf Pro certification.
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No

Recruitment Dates and Special Instructions


Job Open Date 03/11/2024
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please attach a cover letter, resume, and the contact information for at least three (3) professional references.

Position Details


Position Number 00108660
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 190104 - CVM-DEAN'S Office
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Similar Positions