IT Services Associate

IT Services Associate
Harold Washington College

The Office of Information Technology supports the mission of the City Colleges of Chicago by working in partnership to create sustainable technology solutions and services that support institutional requirements and enhance and empower students, faculty, and staff to work collaboratively in the interest of student success. To support this work, we provide timely, secure, and reliable access to information, communication systems, and online services in a safe, controlled core infrastructure environment. We are currently seeking a part-time IT Services Associate. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. If you are interested in working in a fast-paced environment and enjoy working in support of students, consider joining our team.
 

DUTIES & RESPONSIBILITIES:

Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.

Maintains, installs and tests software applications on computer hardware throughout the college.

Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.

Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.

Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.

Facilitates use of equipment for various internal and external events.

Assembles and disassembles equipment on site before and after classes.

Provides limited training to audio-visual/multi-media equipment users.

Adheres to CCC Customer Service Excellence standards.

Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

 

QUALIFICATIONS:

Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

Minimum of two years of related work experience.

Knowledge and experience with supporting both Windows and Macintosh platforms.

Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.

Sound verbal and written communication skills.

Great team player and self-starter.
 

We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago.
 

Harold Washington College, located at 30 East Lake Street in Chicago's Loop, is a student-centered institution that empowers all members of its community through accessible and affordable academic advancement, career development and personal enrichment. At HWC, employees contribute to the success of our students while enjoying competitive compensation and outstanding benefits packages. Build your future at City Colleges of Chicago and ensure more students complete their curricula - college-ready, career-ready and prepared to pursue their life’s goals. This is an exciting time in the history of City Colleges of Chicago (CCC), District 508, the largest community college system in Illinois and one of the largest in the nation.

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