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Type of Position:
Professional Staff - Project/Program Administration
Workstudy Position:
No
Job Type:
Temporary (Fixed Term)
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
Institution Name:
University of Arkansas System
Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.
The UA System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state’s economic, educational and cultural advancement.
Department:
IT Service Management
Department's Website:
Summary of Job Duties:
The IT Service Desk Agent is responsible for a wide range of activities related to helpdesk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong written and oral communication skills
Qualifications:
The formal education of a high school diploma; plus two years of experience in computer applications support, network operations support, or a related field.
Salary Information:
$15.00 per hour
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Additional Information:
Recruitment Contact Information:
Terry Davidson, Director, IT Service Management, [email protected]
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Talking
Frequent Physical Activity:
Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting
Occasional Physical Activity:
Standing
Benefits Eligible:
No