IT Resource Manager III

Dept Number/Name: 0-3510-000 / Information Technology

College Division: Info Tech-Information Tech

Salary Plan: Administrative

Job Code/Title: 4472 / IT Resource Manager III

Hiring Salary/Salary Range: $100,000 - $110,000

Position Number: 00056426

Work Flexibility: Hyrbid Position

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th  best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes  as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:
The IT Resource Manager III partners with Business Leaders, IT HR, and Technical/Strategic Leads to communicate and facilitate business goals, programs, and processes in support of employee recruitment, performance, development and retention. This position will use data to evaluate and plan for current and future resource needs, including but not limited for projects with significant business impact involving cross-functional teams. The Resource Manager serves as an advocate for employees and guides them on their career path and development within the organization. This is a senior level position responsible for developing and maintaining processes and implementing creative solutions to leverage innovation in resource management practices.

RESPONSIBILITIES:
Recruitment and retention- Partner with Strategic/Technical Leads to hire qualified people to accomplish the goals and objectives of the team as identified by leadership.  Establish hiring standards, assessments and scoring methods. Coordinate recruitment efforts with IT HR through job postings and hiring events. Make hiring decisions based on goals, experience and skill set required for current and future needs. This includes but is not limited to reviewing resumes, conducting interviews, references and onboarding. Work with leadership on the final decision of recruitment and retention of employees.  Address poor performers.
Resource Planning and Allocation- Partner with Technical/Strategic Leads to continually assess team resources based on defined roles, responsibilities and skills matrix of current and future needs. Provide regular reports and metrics to help leadership understand the overall performance and efficiency of teams and individuals. Identify potential instances of underutilization and actively work to address and solve those issues. Ensure that problems within domain are addressed with the appropriate sense of urgency. Identify employee skill gaps. Make job assignments. Anticipate and plan for future demands of resources.
Team Roles and Responsibilities -attend Scrum Ceremonies and team meetings to learn about teams and their needs. Gather requirements for positions descriptions. Research position descriptions and collaborate with Technical/Strategic Lead to create. Foster team development. Ensure that employees not only understand their jobs, but also understand how they will be measured against performing their jobs satisfactorily. Evangelize and assist in execution of strategy set by Strategy/Technical Leads and Leadership.
Performance Evaluation- Partner with Technical/Strategic Leads to continually assess employee performance through sprints, check-ins, quarterly and annual evaluations. Define performance goals and expectations and ensure that employees understand job responsibilities and measures for successful performance. Evangelize and assist in execution of strategy set by Lead to ensure performance goals are met.  Provide recommendations for pay for performance actions. Partner with Technical/Strategic Leads to provide guidance in resolution of informal grievances. Work with IT HR to facilitate performance improvement plans, disciplinary actions and other employee relations issues.  Work closely with employees to fairly evaluate their performance.  Gather input from technical leads to assess employees monthly or sprint by sprint. Conduct official HR annual reviews.
Career Growth and Development- Coach and guide employees through career growth and development. This includes facilitating individual development plans to identify opportunities for learning/training, and routinely tracking progress. Creates agreed upon development goals and works with direct reports to achieve milestones. Collaborate with Technical/Strategic Leads or other areas within IT to make job assignments, identify skills gap and recommend development activities for employees such as job shadowing and mentorship. Anticipate and plan for training requests and associated costs according to available training resources for each team. Monitor cross training efforts. Partner with IT HR, Technical/Strategic Leads and Leadership to promote, facilitate and track advancement for employees. Work with Strategic Leads and employees to identify areas for learning/training. Recommend areas where employees can further grow, and/or where their skill set can be used to grow the team. Work with Tech/Strategic Leads to issue raises, bonuses or advancement of employee.
Employee Engagement - Promote team culture and work environment that encourages and challenges employees to grow and become more influential. Monitor employee engagement for continuous improvement and make recommendations as necessary. Advocate on behalf of the teams and present issues to Technical/Strategic Leads and Business Leaders. Work through Product Owners and Business Leaders for client related issues. Manage team calendar and ongoing team activities. Promote continuous improvement in the productivity of employees both on long-term projects as well as from project to project.
Communication - Serve as conduits for the dissemination of department or team related information to direct reports as instructed by leadership. Represent the team and leadership, answer questions and concerns or educate as necessary. Communicate and resolve team operational issues. Facilitate ongoing improvement discussions and activities. Provide information on resource options to the team, including documentation and procedures found in Confluence. Monitor compliance with policies and procedures. Monitor compliance in areas such as products and services, and contractor relationships.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a Bachelor's degree and five years of related experience, including two years of supervisory experience. Nine years of related experience or a combination of education and experience may substitute for the Bachelor's degree. In all cases, at least five years of related work experience must include two years of supervisory experience.
SB 1310 Equivalency Clause: Four years of direct experience for a bachelor's degree.
 

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36705

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Posting Date:  04/10/2024

Posting End Date: 05/10/2024

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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