IT Project Manager/Business Analyst

University of the Incarnate Word, United States

Updated: about 19 hours ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title IT Project Manager/Business Analyst
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The IT Project Manager/Business Analyst is responsible for collaborating with cross-functional and technical teams across domestic and international UIW sites to facilitate business analysis and management of project activities. Key responsibilities include managing project operations to support the successful implementation of technological processes and/or system improvements. The IT Project Manager/Business Analyst reports to the Assistant Director of Global Technology Operations and Project Management.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Project Management
Description of Job Duties
  • Documents business requirements and translates needs into functional and technical specifications as part of project planning.
  • Plans and assists with oversight of testing processes, defect identification, and problem resolution.
  • Establishes and maintains strong relationships with campus partners and subject matter experts.
  • Facilitates cross-functional meetings, records meeting minutes, and maintains document repository.
  • Communicates regularly with project stakeholders and IT leadership regarding project status, risks, and issues.
  • Prepares and maintains a repository of routine project status reports, user guides, training documents, and other project artifacts for stakeholders.
  • Serves as project liaison to navigate technical challenges with project stakeholders to identify viable resolutions.
  • Safeguards integrity of project artifacts and departmental document repository.
  • Performs other duties as assigned.
Job Duty Name Business Analysis
Description of Job Duties
  • Works with functional and technical teams to document current state, gaps, and future state to optimize process efficiency.
  • Evaluates effect of process changes on business, systems, and integrated processes.
  • Accesses vendor support sites to investigate and resolve support issues for business stakeholders.
  • Writes and modifies reports utilizing reporting tools.
  • Prepares and delivers business process models for technological solutions to document process roles, responsibilities, and process activities. Writes SQL queries to analyze and create end-user reports.
  • Serves as subject matter expert in the continuous improvement of the business analysis methodology and application of business analysis tools.
  • Processes and conducts system analysis.
  • Performs other duties as assigned.

Qualifications


Knowledge Skills and Abilities
  • Ability to effectively work with minimal supervision.
  • Strong skills in project management and business analysis methodologies.
  • Experience of knowledge in Microsoft productivity tools.
  • Strong skills in writing SQL queries to analyze and create end-user reports.
  • Strong skills in writing and modifying reports utilizing reporting tools.
  • Ability to effectively facilitate meetings involving both functional and technical teams.
  • Ability to effectively coordinate project activities.
  • Effective oral, written and non-verbal communication skills.
  • Ability to effectively pivot communication style to address the needs of the audience and shifting priorities.
  • Strong skills in critical thinking, time management, analytical and problem-solving skills.
  • Ability to work under pressure and meet targeted deadlines.
  • A record of being flexible, accurate, detail-oriented, reliable, and self-motivated.
  • Ability to maintain confidentiality and exercise discretion in communicating confidential and/or sensitive information.
  • Ability to effectively create training materials and presentations.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelor’s Degree in Computer Information Systems, Information Technology, Computer Science, Business Administration, or relevant degree.
Required Work Experience
  • Three (3) years of professional experience in the field of business analysis. Note that complex internships will be considered.
  • Two (2) years of professional complex project management experience facilitating business process reviews and documenting current processes, gaps, and desired future states. Note that complex internships will be considered.
  • Two (2) years of experience developing and executing presentations for audiences with various technical levels within an organization.
Preferred Qualifications
  • Four (4) years of professional experience in the field of business analysis.
  • Three (3) years experience facilitating business process reviews, documenting current processes, gaps, and desired future state.
  • Three (3) years experience working in an educational/university environment.
  • Three (3) experience working with Ellucian Banner Applications.
  • Three (3) years of experience facilitating business process reviews and documenting outcomes.
  • Three (3) years of experience using reporting tools such as Argos and Microsoft Power BI.
  • Knowledge of higher education administrative areas and their function, such as the roles within the recruitment, admissions, registration, billing, and business/finance departments.
  • Familiarity with higher education organizational structure, policies, and procedures.
  • Business Analysis or Project Management certification.
  • Bilingual in Spanish.
Required Certifications, Licenses or Registrations
None specified.
Work Hours
Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals.
Physical Demands
  • Ability to regularly move about main campus and local satellite campuses to provide customer services as needed throughout the day.
  • Ability to regularly move about campus to actively engage faculty, staff, and potential/current students, as well as attend meetings on and off campus.

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