IT Professional I

Updated: 3 months ago
Location: College Station, TEXAS
Job Type: FullTime

Job Title

IT Professional I

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What We Want

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. This role performs in specialty areas of systems, services, and/or applications. Additionally, this position performs unit-level support in multiple technical fields. This position may require you to life and/or move medium weight objects.

What you need to know:

Salary: Commensurate on selected candidate's experience.

Schedule: May be required to provide on-call support on nights and weekends as needed. This position is in the VetMed building, the employee may be in contact with animals.

Required Education and Experience: 

  • Bachelor's degree or equivalent combination of education and experience.

  • Four months (1 semester) of student worker and/or customer service experience.

Required Knowledge, Skills, and Abilities: 

  • Must be able to multi-task and work in a collaborative team environment. 

  • Excellent written communication, analytical, interpersonal, and organizational skills. 

Preferred Education and Experience: 

  • Degree in information technology or related field.

  • Three years of related experience in IT Desktop Support and Customer service experience.

Preferred Certifications:

  • ITIL Foundations and/or PMP

Preferred Knowledge, Skills, and Abilities:

  • Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations, ingenuity, formulating and contributing ideas, and knowledge of ITIL.

  • Experience configuring, administering, and/or trouble shooting microcomputers, Microsoft Windows and Microsoft Office suite of products.  

Responsibilities:

  • Resolution of Technical Problems: Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Research problems and recommend solutions. 

  • Workstation/Software Support: Installs, upgrades, and configures workstations and software. 

  • Data Security: Ensures security of customer data and applications in all phases of production. 

  • Compliance: Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures. 

  • Estimates and Reports: Provides resource estimates and progress reports. 

  • Common Duties: Participates on committees to develop technical standards and direction. Meet with customers and technical staff to determine information technology needs and requirements. Provides input for the planning and budget process. 

  • Professional Development: Participates in training and professional development sessions. Performs other duties as assigned. 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.



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