IT Professional I

Job Title

IT Professional I

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

Fort Worth, Texas

Job Type

Staff

Job Description

Glimpse of the Day-Day

Your role as an IT professional at Texas A&M Law School requires you to diagnose and resolve technical problems that faculty, staff, and students encounter.  This might involve issues with audio-visual and teleconferencing issues in the classroom, workstation technical support (PC or Mac), troubleshooting other IT-related concerns. While previous experience is preferred, your willingness to learn and adapt to new technologies is equally important. You will get exposure to VM Ware, remote software application, networking, and Active Directory and GPO creation. Some issues might have a higher level of visibility and urgency. Being able to react effectively and promptly to such high-profile incidents is crucial. This could involve swift communication, coordination with other team members, and ensuring a quick resolution.

Texas A&M Law School, in Fort Worth, is the primary location though some travel may be needed to support the San Antonio and Legal Clinics campuses as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience

• Four months (1 semester) of student worker and/or customer service experience

• Ability to multi-task and work cooperatively with others

• Effective verbal and written communication skills

• Must be able to work independently to support classroom activities

• Being able to react effectively in a stressful environment to high profile service issues

• Prefer experience with remote software application for end user support

• Prefer experience with Audio Visual setups and troubleshooting

• Prefer hardware and software troubleshooting experience

• Prefer experience with developing how-to documentation

• Prefer functional knowledge of Windows OS, MS Outlook/Office/365 applications

• Prefer functional knowledge of Mac OS

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:

• Health, dental, vision, life and long-term disability insurance  with Texas A&M contributing to employee health and basic life premiums
• 12-15 days  of annual paid holidays 
• Up to eight hours of paid sick leave  and at least eight hours of paid vacation   each month
• Automatic enrollment in the Teacher Retirement System of Texas  
• Free exercise programs and release time  for health and wellness programs
• All employees have access to free LinkedIn Learning  training programs, webinars, and limited financial support to attend conferences, workshops, and more 
• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.