IT Help Desk Manager

University of South Carolina, United States

Updated: 1 day ago
Location: Columbia, SOUTH CAROLINA
Job Type: FullTime
Deadline: ;

Posting Summary


Logo
Posting Number TMP00485PO24
Job Code Title IT Technician I
Advertised Title IT Help Desk Manager
Campus Salkehatchie
College/Division USC Salkehatchie College/Division Level
Department USC Salkehatchie Palmetto College
Salary $20 per hour
Location of Vacancy
Part/Full Time Full Time
Hours per Week 37.5
Work Schedule
Typically Monday-Friday, 8:30 a.m. to 5:00 p.m. Must be willing to work a flexible schedule to meet the needs of the department.
Job Search Category Information Technology


About USC


About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.


Benefits for Temporary Positions


The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the benefits section on the Applicant Portal. 




Position Description


Advertised Job Summary
Serve as IT operator and maintainer of USC Salkehatchie desktops, assist IT Director with day-to-day routine activities, and serve as a backup on the Allendale and Walterboro campus.
Order and maintain IT supplies and computer inventories. Assist with maintaining and updating computer images and upgrades. Responsible for the proper disposal of all obsolete computer assets in accordance with USC surplus property policy. Instruct and train end users in proper techniques of operations. Maintain end user inventory records.
Respond to all computer and smart classroom equipment failures in accordance with repair ticketing procedures to USC Salkehatchie Help Desk for immediate corrective actions. Make mechanical repairs, perform preventive maintenance. Report outages to IT Director USC Salkehatchie. Call in repairs on lease equipment (such as network copiers) covered under maintenance contracts to appropriate vendors.
Qualifications
Knowledge of desktop support, hardware and Windows operating systems support required.  Associates Degree and 5 years experience or Bachelor’s Degree and 2 years experience preferred.


Job Duties



Posting Detail Information


Number of Vacancies 1
Desired Start Date 04/01/2024
Proposed End Date 12/15/2024
Job Open Date 03/12/2024
Job Close Date
Open Until Filled Yes
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
Quicklink for Posting https://uscjobs.sc.edu/postings/165521
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.


Position Attributes


Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.


Safety/Security Sensitive or Requires a CDL No
Hazardous weather category Non-Essential

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