IT Generalist III

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Manages the day-to-day technical, functional and application guidance and support to personnel in the Office of the Controller. Maintains the hardware, software, networking,
workstations and applications in order to meet the daily needs of users across a wide variety of technology including desktops, laptops, tablets and printers.

• Manages the day-to-day technical, functional and application guidance and support to the personnel in the Office of the Controller.
• Responsible for the troubleshooting of hardware and software issues, as well as the installation, configuration and maintenance of equipment (ie. desktops, laptops, peripherals). Maintains familiarity with installed software standards and procedures.
• Serves as the liaison between the Office of the Controller and the Division of Information Technology (DoIT). Works with DoIT staff as appropriate to determine and resolve problems received from clients beyond the desktop environment.
• Monitors new developments in information technology and makes recommendations for software and hardware upgrades and services.
• Serves as the point of contact for ordering and receiving of equipment. Ensures departmental equipment purchases are in compliance with established policies and procedures. Updates and maintains the asset inventory database.
• Manages the Active Directory environment for the Office of the Controller and ensures security of information assets.
• Responsible for the preparation and timely dissemination of the departmental newsletter.
• Updates and maintains the Office of the Controller website, as well as internal listservs and distribution groups.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as assigned.

• Bachelor's degree in Computer Science or related technology field and four (4) years of experience in in the field.

• Proficient in the use of Wordpress and HTML.
• Proficient in the use of Microsoft Windows, Office Suite and Sharepoint.
• Proficient with Apple products (i.e. iPads, Mac books).
• Must possess strong verbal and written communication skills. 
• Must have good interpersonal skills.
• Experience working in Higher Education is a plus.

• Administrative

• $55,000 - $65,000

Begin time: 8:30 AM
End time: 5:00 PM

• Required to spend 50% or more of time operating a computer

• Driver's License Check
• Expanded Background Check

• Ability to work flexible hours as needed.
• Travel to FIU Campus

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.