Updated: about 11 hours ago
Location: Columbia, SOUTH CAROLINA
Job Type: FullTime
Deadline: 31 May 2024
Posting Summary
| Logo | |
|---|---|
| Posting Number | STA00352PO24 |
| Job Family | Information Technology |
| Job Function | IT Product Support |
| USC Market Title | IT Customer/Product Support Tech |
| Link to USC Market Title | https://uscjobs.sc.edu/titles/133306 |
| Job Level | T2 - Technical Support |
| Business Title (Internal Title) | IT Customer/Product Support Technician |
| Campus | Columbia |
| Work County | Richland |
| College/Division | Division of Information Technology |
| Department | DOIT Service Delivery |
| State Pay Band | 6 |
| Approved Starting Salary | $49,396 |
| Advertised Salary Range | $49,396-$61,745 $74,094 |
| Location of Vacancy | |
| Part/Full Time | Full Time |
| Hours per Week | 37.5 |
| Work Schedule | Standard working schedule: 8:30am – 5:00pm Must be willing to work a flexible schedule to meet the needs of the department. |
| Basis | 12 months |
| Job Search Category | Information Technology |
About USC
| About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. |
|---|---|
| Inclusive Excellence Statement | At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees. |
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.
Position Description
| Advertised Job Summary | IT Customer/Product Support Technician
Look no further! We want you in the Division of Information Technology! The nature of the IT Customer/Product Support Technician position is heavily reliant on a variety of technologies where an individual with strong technical skills, problem solving expertise, and forward-thinking talent will thrive. We are seeking a team member that has strong customer service skills, analytical and organizational skills, and problem-solving expertise. What will day-to-day will look like?
Perks
-Paid Tuition -Paid Parental Leave -Dependent Scholarships -State Benefits -State Retirement
|
|---|---|
| Minimum Qualifications | Bachelor’s degree in Information Technology Systems, or related field, and 2 years of experience; or any equivalent combination of education, training, and experience. |
| Preferred Qualifications | Fully competent in office automation systems; data communication systems; information processing in a data processing environment. |
| Knowledge/Skills/Abilities | Full understanding of and skilled in a wide variety of applications, operating systems, protocols and equipment used in customer organizations. Basic to moderately complex problem-solving skills. Basic to moderately complex analytical methods. Ability to provide advice and assistance to individual customers and smaller groups. Able to communicate effectively, both written and verbal with customers, peers, and management. Full working knowledge with computer systems, office automation systems, data communication systems, and information processing in a data processing environment. Occasional work at other than normal times may be required. |
Job Duties
| Job Duty | Provide solid working knowledge and technical assistance in applications, computer operating systems, and networking functionalities both in person and remotely as required. This includes troubleshooting, configuring, and deploying workstations, printers, etc. to communicate with the campus network, installing and upgrading applications, removal of malware, and hardware diagnostics/repair. Proactively monitor and assess the needs of Service Level Agreement (SLA) departments. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 40 |
| Job Duty | Adhere to the department’s customer service standards, provide effective communication and teamwork, and operate the department’s internal software systems. Support all channels of support for the team, which include phone, web, chat, remote and in-person/walk-up. Move equipment, furniture, and adhere to proper asset management, secure data removal, and disposal processes as needed. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 25 |
| Job Duty | Follow and implement guidance from higher-level staff, management, or project teams to outline and document information system requirements, including support for applications for the desktop environment. Learn equipment and software packages in the Desktop test lab. Make recommendations for improving the customer experiences, fulfilling the needs of the users, and provide feedback concerning the information technology plan. Provide team members and management feedback from end users concerning hardware/software as appropriate. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 15 |
| Job Duty | Create and maintain documentation to support departmental goals and practices, including usage of the work management tool and the best practices of service management. Utilize standard office applications to create and maintain documentation and knowledge articles. May cross-train with student, intern staff, or lower-level staff. May develop materials for new staff onboarding or end user adoption/training. May create training materials for review by other desktop technicians or management to be used in training opportunities or process documentation. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 10 |
| Job Duty | Cross-trains with team members to share the skills and competencies needed to serve as a liaison between co-workers, campus users, and functional areas for complex problems involving workstation troubleshooting and network technology. Assist and consult with team in mobile device management, equipment imaging, and security patching. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 5 |
| Job Duty | Other duties as required. Maintain current technical and operational knowledge by attending and participating in on-going professional development in the form of system, applications, or technology training. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 5 |
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
| Safety Sensitive or Security Sensitive | No |
|---|---|
| Hazardous weather category | Non-Essential |
Posting Detail Information
| Number of Vacancies | 1 |
|---|---|
| Desired Start Date | |
| Job Open Date | 04/30/2024 |
| Job Close Date | 05/31/2024 |
| Open Until Filled | No |
| Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by May 31, 2024. The University of South Carolina offers a valuable benefits package including but not limited to:
Click here to learn more about why you should work at USC. |
| Quicklink for Posting | https://uscjobs.sc.edu/postings/167611 |
| EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. |
Similar Positions
-
Director, Cuimc Faculty Programs And Services , Columbia University, United States, 2 days ago
Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Standard Work Schedule: Mon-Fri Salary Range: $117,000 - $142,800 The salary of the finalist selected for this rol...
-
Technician B , Columbia University, United States, 2 days ago
Job Type: Support Staff - Union Bargaining Unit: SSA Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $51,839.00 - $53,394.17 Th...
-
Non Student Short Term Casual , Columbia University, United States, 8 days ago
Job Type: Short Term Casual Bargaining Unit: Regular/Temporary: Temporary End Date if Temporary: 12/31/2024 Hours Per Week: 10 Standard Work Schedule: Building: Salary Range: $22-$22 The salary of...